Job details

IT Help Desk Technician

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The Rallye Motor Company, Long Island's premier luxury automotive dealership, has an immediate career opportunity for a Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

Range - $25 - $28 Hourly (Based on experience)

Technical Support:

Act as the first point of contact for users experiencing desktop, laptop, application, and password issues.
Provide technical troubleshooting and resolution for computer hardware, software applications, mobile devices, and network hardware.
Respond to and resolve technical issues via phone, email, remote access, and in-person support.
Escalate complex or unresolved issues to Tier II/III support teams as necessary.
Handle escalated customer support issues efficiently, maintaining high levels of customer satisfaction.

System Setup and Maintenance:

Install, configure, and maintain desktops, laptops, tablets, printers, scanners, presentation equipment, and other peripherals.
Deploy and maintain operating system and application security patches for workstations and thin clients.
Manage user accounts, permissions, and access in compliance with IT security policies and procedures.
Prepare and image desktop and mobile hardware for daily operations and special projects.

Documentation and Process Improvement:

Update and maintain standard operating procedures related to software and hardware deployments, account administration, and helpdesk tasks.
Draft knowledgebase articles, FAQs, and user guides to assist with common issues and improve user training.
Collaborate with cross-functional teams to identify and implement process improvements, ensuring timely resolution of complex issues.
Provide continuous knowledge transfer to peers to optimize first-call resolution rates.

Monitoring and Reporting:

Monitor open incidents and requests, ensuring timely follow-ups and resolution.
Escalate Tier II and III issues to management as needed.
Raise potential outages to management and assist with root cause analysis and rapid response.

Minimum of 2 years of experience diagnosing, troubleshooting, and resolving technical issues in a high-call volume enviornment.
Proficiency in supporting Google Enterprises, Active Directory, Windows and Apple environments.
Networking background highly desirable, SD-WAN, VLANs, Switches, and Firewalls experience preferred.
Strong communication and interpersonal skills with a customer-focused attitude.
Rapid adaptability to gain expertise with complex technical solutions.
Good understanding of computer systems, mobile devices and other tech products.
Ability to diagnose and resolve basic technical issues.
Proficiency in English.
Excellent communication skills a must.

Great benefits package including medical, dental and vision coverage for employee & family!
Company paid life insurance and optional additional coverage.
Voluntary short term and long term disability available.
Additional voluntary benefits including Aflac and LegalShield!
Paid time off!
Paid holidays!
401K plan!
Employee Assistance Program & More!

Average salary estimate

$55120 / YEARLY (est.)

min

max

$52000K

$58240K

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What You Should Know About IT Help Desk Technician, Rallye Motor Company

Join The Rallye Motor Company as an IT Help Desk Technician, where we pride ourselves on providing exceptional luxury automotive services. In this role, you'll be the first point of contact for our valued users, assisting them with a range of technical issues—whether it’s a laptop not booting up or a software application glitch. Your tech-savvy nature and excellent communication skills will help you tackle problems directly and offer clear solutions to users, enhancing their experience. We’re looking for someone who thrives in a fast-paced environment and is eager to support our dedicated team. You'll handle everything from desktop and laptop troubleshooting to installing software and maintaining peripheral equipment. You'll also collaborate with cross-functional teams to improve processes and ensure timely resolution of complex issues. With a competitive hourly rate ranging from $25 to $28 based on your experience, we offer an excellent benefits package, including medical, dental, vision coverage for you and your family, and a 401K plan. Come be a part of a vibrant culture where you can develop your skills and make a real difference. Let’s drive technology forward together at The Rallye Motor Company!

Frequently Asked Questions (FAQs) for IT Help Desk Technician Role at Rallye Motor Company

What are the responsibilities of an IT Help Desk Technician at The Rallye Motor Company?

As an IT Help Desk Technician at The Rallye Motor Company, your main responsibilities include providing first line support for technical queries related to desktop and laptop issues, software applications, and network hardware. You will troubleshoot and resolve various tech problems via phone, email, remote access, or in person, ensuring that users experience minimal disruption. You'll also handle escalated issues, maintain user accounts, and contribute to process improvements by drafting helpful documentation and FAQs.