The GTM Senior Business Systems Analyst at Ramp is responsible for administering critical go-to-market business systems like Salesforce, Outreach, and Zendesk. They will build and deploy automation, analyze business requirements, create reports, and ensure accurate data performance. This position plays a vital role in implementing new systems and making impactful contributions across various teams to sustain Ramp's growth.

To be considered for the GTM Senior Business Systems Analyst role at Ramp, candidates should have at least 3 years of experience in sales or business systems operations. A Salesforce Admin certification is required, alongside proficiency in Salesforce and marketing automation tools. An ideal candidate will possess strong problem-solving skills, effective communication abilities, and a proactive mindset to drive solutions independently.

As a GTM Senior Business Systems Analyst at Ramp, you'll be working with an array of essential tools including Salesforce, Outreach, Hubspot, and Looker. Familiarity with automation platforms like Zapier and project management software like Asana will also be valuable. Mastery of these tools will enable you to create efficient systems that support Ramp's ambitious growth goals.

At Ramp, the culture is dynamic and collaborative, encouraging innovation and autonomy. Being a part of a rapidly growing startup means you'll work alongside talented professionals from various industries, all driving toward a common goal of revolutionizing financial operations. There's a strong focus on personal and professional development, making it an exciting place to grow your career.

Ramp prioritizes the well-being of its employees, offering comprehensive benefits that include 100% coverage of medical, dental, and vision insurance, flexible PTO, and wellness stipends. Additional perks like 401k matching, parental leave, and opportunities for remote work are also included, making Ramp a supportive workplace for professionals seeking balance in their careers.

When implementing new systems, it's crucial to establish a clear plan that outlines objectives, requirements, and timelines. I typically begin by gathering input from stakeholders across departments, ensuring that the new systems align with the overall business strategy. After thorough analysis, I focus on creating detailed documentation and maintain open communication throughout the process to facilitate a smooth transition.

I have extensive experience with Salesforce as both an administrator and a user. To leverage it effectively, I focus on customizing dashboards and reports tailored to business needs, providing actionable insights for management. My proficiency in automation workflows has also allowed me to streamline processes, ensuring that data flows seamlessly across teams.

My method involves a structured approach where I first gather information through stakeholder interviews and research. Once I have a clear understanding of the pain points, I analyze current systems and map out requirements against potential solutions, ensuring that any new implementations address the specific needs of the business effectively.

I prioritize tasks by evaluating the urgency and impact of each project. Utilizing project management tools allows me to track progress and keep communication flowing among team members. I also set aside dedicated blocks of time for focused work, ensuring that I maintain productivity while adjusting to shifting priorities as needed.

In a previous position, I was faced with a major integration issue between two systems that resulted in data discrepancies. I took the initiative to analyze the root cause, which involved coordinating with multiple teams. By documenting the processes and reconfiguring the integration parameters, I was able to resolve the issue and implement a solution that improved data accuracy significantly.

I have significant experience in developing comprehensive reports and dashboards using tools like Looker and Salesforce. My approach is to focus on the key performance indicators relevant to stakeholders, presenting data in a clear and visually appealing format. This enables informed decision-making and highlights areas for improvement effectively.

I make it a priority to engage with industry forums, webinars, and relevant publications. Joining professional networks also provides a platform to exchange knowledge and stay abreast of new technologies and practices within business systems. Continuous learning is essential in our fast-evolving industry.

In a previous project, I needed to explain an intricate data migration process to a team unfamiliar with technical terms. I prepared a simple visual representation of the workflow and broke down the steps using everyday language. This approach helped the team grasp the concept easily and contributed to a smoother collaboration during implementation.

I adopt a structured problem-solving approach, starting with defining the issue clearly and gathering input from the team. Once the possible solutions are outlined, I prioritize them based on feasibility and impact, then align resources and establish clear timelines. Frequent check-ins ensure that any potential roadblocks are addressed swiftly, driving solutions to completion effectively.

I am drawn to Ramp's mission of revolutionizing financial operations, and I admire its rapid growth and innovative culture. As a GTM Senior Business Systems Analyst, I see an incredible opportunity to leverage my skills in a meaningful way, contributing to solutions that enable businesses to thrive. I appreciate the emphasis on collaboration and continuous improvement, which aligns perfectly with my professional values.