Help Desk Technician

**Overview:** We are seeking a talented Help Desk Technician to join our team in Calhoun, Georgia. As a Help Desk Technician, you will provide first-line support for technical issues and troubleshoot problems related to hardware, software, and network systems. **Responsibilities:**• Provide first-line support for technical issues and troubleshoot problems related to hardware, software, and network systems. * Respond to inquiries from employees and help resolve technical issues promptly. * Install, configure, and maintain computer hardware, software, systems, networks, printers, and peripherals. * Escalate more complex issues to the appropriate IT support member. * Ensure all support requests and issues are logged and tracked using the company's ticketing system. * Document procedures and maintain knowledge base articles for common issues and solutions. * Assist with technology projects and upgrades as assigned. **Qualifications:**• Prior experience in a help desk or technical support role is preferred. * Knowledge of Active Directory, Exchange, and other server/client environments. * Familiarity with remote desktop applications and support tools. * IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus. **Benefits:**• Salary: $16 - $18 per hour• Shift: First shift• Work hours: 8 AM - 5 PM• Education: Associate degree• Comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility)