German Speaking Customer Service - Remote in Greece - job 3 of 3

The House of Mercier is excited to offer a position for a German Speaking Customer Service Representative, available for remote work in Greece. This is a fantastic opportunity for individuals who are dedicated to delivering exemplary customer service while working from the comfort of their home. In this role, you will assist German-speaking customers with their inquiries, resolve issues, and ensure a seamless and satisfying experience with our products and services. Your language skills and customer-centric approach will be key in building strong relationships with our client base.

Responsibilities

• Provide outstanding customer support to German-speaking clients via phone, email, and chat.
• Assist customers with inquiries related to products, services, orders, and account management.
• Troubleshoot and resolve customer issues promptly and efficiently.
• Document customer interactions and feedback for future reference and service improvement.
• Collaborate with internal teams to address complex inquiries and improve support processes.
• Stay updated on products and services to deliver accurate information to customers.
• Meet performance targets related to customer satisfaction and response times.

• Fluency in German and English, both written and spoken.
• Previous experience in customer service, preferably in a remote setting.
• Strong communication and problem-solving skills.
• Ability to empathize with customers and provide tailored solutions.
• Technical proficiency with customer support tools and CRM systems.
• Strong organizational skills with attention to detail.
• Willingness to work flexible hours as needed, accommodating customer availability.

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Good monthly Salary
• 2 Extra Salaries Per Year
• And More....