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Senior Business Process Manager

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RateHawk is part of Emerging Travel Group— a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide.

Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.

As an Business Process Manager you will lead scalable revenue growth initiatives, incentive programs, and credit issuing mechanisms. This role will be responsible for designing, implementing, and optimizing processes that drive sustainable sales growth while ensuring margin protection and risk management. This role will work cross-functionally with Sales, Analytics, Marketing, Finance, and Regional Directors to enhance revenue-driving mechanisms and ensure they are scalable, effective, and continuously optimized.

This is a remote vacancy open to candidates residing in Europe, preferably Portugal, Spain, or the UK.

Job Responsibilities

Design, implement, and manage override incentive mechanisms to drive sales growth while ensuring profitability.
Continuously refine and optimize partner incentive programs to stay competitive and cost-effective.
Develop a structured governance framework for overrides, ensuring transparency, alignment, and performance tracking.
Monitor, analyze, and adjust override incentives to maximize ROI and revenue impact.
Lead experiments with different override structures, testing and scaling the most effective models.
Collaborate with Sales and Regional Directors to align incentives with overall business objectives.
Expand and optimize credit limit issuance to drive sales growth while balancing risk.
Identify high-potential partners for increased credit limits while closing ineffective ones.
Manage and control the credit issuance process, ensuring efficiency and compliance.
Monitor and manage credit exposure, ensuring financial sustainability and risk control.
Identify and lead scalable revenue accelerating initiatives, leveraging insights from performance data and market trends.
Design, test, and scale experiments with different acceleration models to maximize sales impact.
Develop ad-hoc, non-standard sales-driving initiatives tailored to commercial team needs and specific market conditions.

Has been working 3–6 years in Project Management, Revenue Growth, or Business Process Optimization;
Proven track record in building and executing revenue-driving mechanisms, governance frameworks, and cost-efficient incentive models;
Experience in B2B travel tech, SaaS, fintech, e-commerce;
Strong understanding of profitability metrics (CAC, LTV, Gross Margin) and financial modeling;
Exposure to pricing models, sales incentive programs, credit risk, and revenue forecasting;
Experience working cross-functionally with Sales, Marketing, and Commercial Teams.

Flexible schedules and opportunity to work remotely.
Ambitious and supportive team who love what they do, appreciate each other, and grow together.
Internal programs for adaptation and training, development of soft skills, and leadership abilities.
Partial compensation for participating in external training and conferences.
Corporate prices on hotels and travel services.
MyTime Day Off - an extra non-working day without loss of compensation.

What You Should Know About Senior Business Process Manager, RateHawk

At RateHawk, we're on the lookout for a Senior Business Process Manager to help power our innovative travel solutions. As part of Emerging Travel Group, our mission is to revolutionize the travel industry by creating exceptional, accessible products across 220 markets. In this role, you will be at the forefront of driving scalable revenue growth initiatives, developing incentive programs, and optimizing credit issuing mechanisms. You’ll collaborate with cross-functional teams, including Sales, Analytics, Marketing, and Finance, to enhance our revenue strategies and ensure they remain effective and agile. Your responsibilities will include designing and managing override incentive structures that not only boost sales but also prioritize profitability and risk management. You’ll have the freedom to lead experiments, honing in on what works best and expanding our credit limit issuance to stimulate growth while maintaining control over risk. We are particularly excited about your ability to analyze performance data and market trends to identify and scale high-potential revenue acceleration initiatives. This position is open to candidates in Europe, ideally from Portugal, Spain, or the UK. Join our ambitious and supportive team, where you can thrive in a flexible remote working environment, receive internal training and development opportunities, and enjoy corporate benefits that make your travels even more rewarding!

Frequently Asked Questions (FAQs) for Senior Business Process Manager Role at RateHawk

What are the key responsibilities of a Senior Business Process Manager at RateHawk?

As a Senior Business Process Manager at RateHawk, your main responsibilities will include designing and managing override incentive mechanisms, optimizing partner incentives, and developing governance frameworks for accountability and performance tracking. You will also work closely with Sales and Regional Directors to align these incentives with overall business objectives while analyzing performance data to identify growth opportunities.