Job details

Senior Account Director

Reaktor's award-winning tech community is looking for a Senior Account Director to join our North American team in New York City.

If you are in your element when working strategically in a client-facing role and love helping clients to not only solve their known challenges but identify other opportunities for growth, and are curious to experience working in a low-hierarchy and autonomous environment, you might just be what we're looking for.

As a Senior Account Director at Reaktor, you will play a significant role in growing our North American business whilst maintaining our high-quality work output.

This is a hybrid position, based out of our NYC office with <2% of your time including travel for client needs and conferences.

At Reaktor, we care about our employees and value a sustainable work-life balance and support for your daily life outside of work.

Salary: $140-165k + 6% matching 401K and 100% coverage for healthcare, dental, and vision

Your daily tasks:

Account management

You’ll be hands-on when it comes to building long-term relationships with your clients and becoming a trusted advisor, this will include things like strategic planning, business planning, and active management of account budgeting and finances
You’ll be elevating Reaktor’s visibility at client organizations, actively working to grow accounts
You’ll work closely with consultant teams, balancing their needs with clients’ needs and ensuring excellence in service provided, suggesting best practices, helping to spot and manage risk, and helping with issue resolution

Business development

You’ll collaborate with Reaktor’s Head of Growth from the get-go to support on pitches and proposals enabling you to start relationships with your own clients
You’ll partner with both the North American and global sales and business teams on new opportunities to grow Reaktor from a new business and current client perspective
You’ll attend sales conferences with members of the business team and represent Reaktor in global settings

To thrive in this position, you’ll need to:

Have extensive experience in taking the lead on managing client projects whether that be in account management, customer success, or related field, we’re thinking 7-10 years doing this would be a sweet spot for us
Have analytical and strategic thinking skills with the ability to identify and spot opportunities in client accounts
Have experience leading and managing high-performing teams
Be able to demonstrate how you’ve driven success in projects through customer engagement, retention, and growth
Show you’ve experienced balancing internal team and company needs with external client needs
Have excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
Be proactive and resourceful, especially at the start of projects/client relationships

We’d love to hear about:

Experience you’ve had working on digital / software-focused projects
Prior experience collaborating with other internal departments, specifically to acquire the right resources/experience to drive projects forward
Experience working in small agile organizations where there has been the opportunity to play a big part in projects and take on a variety of responsibilities
Experience in B2B sales and/or marketing
Specific vertical experience in Retail, Aero, Gaming, and/or Media

You can read more in the job description here.

Why join us?

For two decades, we’ve been developing qualities and capabilities for adapting, reacting, and supporting change – building Reaktor to hold up in a fast-paced environment while ensuring the well-being of our people.

While working at Reaktor, we’ll provide you with:

Career development, helping you develop your skills further through guidance and/or courses, and giving you the opportunity to explore your career interests
Autonomy and ownership over your work, giving you the power to make the changes and decisions that are needed to make an impact
A community with as much support as your heart desires
A team that’s not only experienced but considerate as well – they all want you to succeed
A sustainable work-life balance and support for your daily life outside of work. This means 40 hours a week in our Flatiron office. We believe that 8 hours a day are enough. When crunch time happens, it’s consensual, and you’ll get the extra time back to take off late
An opportunity to grow as a professional. In addition to the day-to-day work, we offer internal training courses, community events, and 15-minute coffee breaks to discuss current industry topics
Check more benefits & perks below

Diversity, equity, and inclusion

Together, we are committed to making Reaktor an environment that embraces and values all of our employees for the whole of who they are. We encourage applicants from all backgrounds to apply, knowing that studies show that members of underrepresented communities don’t apply for jobs unless they fully satisfy all of the requirements. If you're thinking twice about applying for this reason, we invite you to send us your application anyway. You could be just the person we're looking for.