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Account Director, Client Success

Rockbot is seeking an Account Director for Client Success to manage key customer accounts, drive product utilization, and ensure customer satisfaction and growth.

Skills

  • Enterprise client partnerships
  • Product adoption and quota attainment
  • Client relationship building
  • Data analysis and campaign performance insights
  • Client pain points identification and resolution
  • Project management

Responsibilities

  • Manage strategic selection of key customer accounts
  • Drive product utilization and expansion through onboarding and training
  • Serve as internal primary point of escalation for customer satisfaction and growth
  • Analyze product performance data and develop new strategies
  • Chart, support, and measure team's account expansion and performance
  • Serve as main POC for customers internally and externally

Benefits

  • Market-based compensation with pay range $120,000-$150,000 plus commission, equity, and benefits
  • Focus on Drive, Accountability, Curiosity, Empathy, Ingenuity, and Integrity
  • Dedicated to hiring and developing a diverse team
To read the complete job description, please click on the ‘Apply’ button
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CEO of Rockbot
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Garrett Dodge
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Rockbot helps businesses, brands, and places succeed by empowering them to deliver better customer experiences and build stronger connections through media in their real-world spaces.

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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$120,000/yr - $150,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
July 5, 2024

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