Job details

Account Director, Client Success

Rockbot is seeking an Account Director for Client Success to manage key customer accounts, drive product utilization, and ensure customer satisfaction and growth.

Skills

Enterprise client partnerships
Product adoption and quota attainment
Client relationship building
Data analysis and campaign performance insights
Client pain points identification and resolution
Project management

Responsibilities

Manage strategic selection of key customer accounts
Drive product utilization and expansion through onboarding and training
Serve as internal primary point of escalation for customer satisfaction and growth
Analyze product performance data and develop new strategies
Chart, support, and measure team's account expansion and performance
Serve as main POC for customers internally and externally

Benefits

Market-based compensation with pay range $120,000-$150,000 plus commission, equity, and benefits
Focus on Drive, Accountability, Curiosity, Empathy, Ingenuity, and Integrity
Dedicated to hiring and developing a diverse team

To read the complete job description, please click on the ‘Apply’ button

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CEO of Rockbot

Garrett Dodge

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By Rockbot

Rockbot helps businesses, brands, and places succeed by empowering them to deliver better customer experiences and build stronger connections through media in their real-world spaces.

8 jobs

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FUNDING

Series B

DEPARTMENTS

Account Management

SENIORITY LEVEL REQUIREMENT

Senior

INDUSTRY

Internet & Web Services

TEAM SIZE