Job details

Customer Experience Specialist (PT)

Company

Rebag, the ultimate destination for buying and selling the most coveted designer handbags and accessories, is an e-commerce company reimagining the role of luxury in the secondary market. Rebag has opened a world of endless access to luxury, with a unique business model that puts the seller first, offers upfront payment, and makes the resale experience smooth and clutter-free.

Since its inception, Rebag has catered to a rapidly growing segment of consumers who are exploring ownership of luxury goods in a sustainable and affordable way. The company operates online and in stores, with locations in Los Angeles, New York, Miami, and Connecticut. Founded in 2014 by a team out of Harvard Business School, Rebag is backed by prestigious venture capital investors including General Catalyst, Novator, Crosslink and FJLabs, and has raised over $100m in funding to date. In 2020, Rebag was named one of Fast Company’s Most Innovative Companies. Rebag has been featured in the New York Times, Business of Fashion, VOGUE, TechCrunch and more.

Job Overview:

At Rebag, our Customer Experience Specialists deliver a memorable educational, immersive, and exciting experience to all of our current and future clients. They are our brand ambassadors of Rebag's C.L.A.I.R. technology suite, supporting our values to be a best-in-class luxury resale business by creating memorable experiences for our clients.

As a Client Experience Specialist, you will support customers from the moment they walk into our boutiques to learn about Rebag and the value of their one-loved items. Rebag is a leading force that powers the resale industry with the most innovative technology ever created, and you will help deliver an equally innovative store experience.

Role Description:

Engage clients warmly, promptly & personally, and with the goal of opening the conversation and ensuring they feel welcome
Understand who our guests are, what brought them to Rebag, and their passion for luxury items, thus creating a comprehensive customer profile
Educate and excite guests by answering their questions and providing a tailored experience based on their interests and ownership of luxury goods
Help Rebag build Familiarity, Comfort, and Trust by collecting customer contact information and scheduling appointments for individuals who exhibit ownership of luxury items or are looking for their first must-have luxury piece.
Provide the highest level of customer service to all current and future clients
Follow-up with customers through Rebag's CRM platform to build rapport
Consult on the current market value of their items by utilizing Rebag's Clair Technology Suite
Consistently aim for achieving sales target monthly

Requirements:

Customer minded individual who can engage with Professionalism, Power, Pleasure and Performance
Relatable and conversationalist not afraid of getting to new faces
Passion for Fashion and Sustainability
Tech Savy
Demonstrate a mastery of all Rebag tools and services. Keep up with resale industry trends and incentives
Ability to work week evenings and weekends
Reliable and a team player
Self-starter who likes to enjoy a new challenge
Ambitious and willing to achieve goals set forth and wanting to be best-in-class at all things you set your mind to
Able to present a case study on the industry and what makes Rebag a leader in the Industry
Comfortable standing on your feet for long periods of time
Ability to work weekends and evenings
Ability to lift a maximum of 40 lbs based on needs of the role.
Legal right to work in the United States