Receptionist - job 2 of 2

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Location: Maplewood, MN (3M)
Shift: 1st, Monday-Friday
Pay: $19.00-$21.00/Hr.

The Enterprise Ambassador will provide administrative, receptionist and concierge support duties in accordance with JLL policies & procedures, and, in keeping with the client and Site Facility Manager requirements, assist in achieving Key Performance Indicators and operational targets for the site. They will perform duties with integrity and diligence in a professional manner.

Roles & Responsibilities:
Client Relationships

• Proactively develop and maintain client relationships ensuring that expected service levels are achieved.
• Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators.
• Deliver an exceptional quality of service, as reflected by client feedback. Service Delivery
• Support the day to day delivery of services on site in accordance with all agreed policies, procedures and contract scope.
• Enhance the client experiences by providing exceptional customer service
• Manage sign in process for vendors and visitors with professionalism and hospitality
• Provide high-level administrative support to employees and allowing way-finding and amenities within the building, neighborhood amenities, and organizational information
• Handle incoming and outgoing calls including distribution of any messages.
• Receive, inform, and guide visitors including coordination with Client employees.
• When applicable, maintain conference room booking schedules to maximize efficient use of space
• Responsible for maintaining all contact list including suppliers/contractors
• Responsible for management, maintenance and upkeep of the front office/ reception area – clean and presentable at all times
• Track all badges that are distributed for both vendors and employees
• Provide assistance in general administrative activities and any other duties as assigned by Facilities Management team including travel requests & booking arrangements
• When applicable, assist with mailroom and perform associated functions including management of mail service and courier contractors
• Participate as a key team member in responses to emergency situations
• Support delivery of site amenities and programs as directed, including but not limited to: reception, janitorial, mail and courier services, materials store, document management, copy services, and shipping programs.
• Coordinate and manage special requests for workplace services that are outside of the routine services provided.
• Any other activities to support JLL and/or site operations, including, but not limited to: moves/reconfigurations, events, safety or sustainability practices Finance / Cost Control / Profitability
• Seek ways to constantly reduce costs and improve operational standards.
• Ensure compliance within delegated financial and contractual authorities.

Leadership/Teamwork

• Actively support an environment of teamwork, co-operation, performance excellence and personal success.
• Participate in the individual performance management program, and personal development planning process.
• Act as an ambassador for JLL by behaving consistently with cultural and ethical requirements and participating in company activities.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.