IT Specialist II

Redwood Credit Union is a not-for-profit financial institution that believes in people over profits. Our mission is to passionately serve the best interests of our Members, team members, and communities. Sticking to that vision has made us one of the most loved financial partners in the many communities we serve. In fact, RCU is the 8th largest credit union in California—and growing. Due to this growth, we recently completed construction on our new, 8-acre campus in Napa and are ready to welcome more than 500 valued team members!

Since 1950, Redwood Credit Union has been helping people reach their financial goals and dreams with a focus on helping others. That people-first approach holds true for our employees, too. Our work environment is built on service and trust. It's all possible with a leadership team committed to hiring talented people and helping them develop their careers.

If this sounds like a place you’d like to be, we’re eager to meet you!

Redwood Credit Union is looking for an IT Specialist II who will be responsible for ensuring the confidentiality, availability, and integrity of computing systems within the organization. This position needs a Certified A+ professional who provides computer support and first and second tier support of desktop equipment. Provide superior customer service that meets the RCU service standards and values to team members of Redwood Credit Union. Perform and prioritize the technology support and administration functions necessary to maintain service to The Redwood Group.

Essential Functions

Computer and Desktop Operations

• Follow department operations run books for the core computer system, network, phone, and desktop environments.

• Develop and maintain imaging system for workstations.

• Perform log and system reviews as well as operations and administration on all systems.

• Recommend improvements in efficiencies and effectiveness of network, phone, desktop, and computer operations.

• Communicate with IT management on projects, support, and future needs planning both in writing and verbally.

• Maintain documented network, computer and systems diagrams and integration cross references on all systems.

• Document all work and prioritize projects with Redwood Credit Union’s existing ticketing system.

Technical Support

• Maintain full operability of PC’s, hardware, software, and network services.

• Document and resolve both end user and network related problems.

• Prioritize problem resolution and daily schedule as work dictates.

• Maintain current printing, copying, and scanning devices and develop future growth plans.

• Plan and perform hardware and software upgrades and installs to accommodate growth, upkeep, and preventative maintenance of The Redwood Group.

• Ensure adherence to quality assurance standards internal to the department and external to end-users.

• Develop and maintain user guides and FAQs, network diagrams and procedures.

• Diagnose and repair/report PC, phone and/or network services issues.

Security

• Employ industry security standards on PC and hardware.

• Ensure adequate patches and updates are applied to all systems.

• Respond and report to security issues involving hardware and software.

• Update core operating systems, as security flaws are presented/discovered.

• Apply changes as necessary in response to audit items.

• Solve outstanding security issues through research and management suggested options.

• Demonstrate the skills necessary to support the Credit Union’s end-users utilizing problem solving and troubleshooting techniques.
• Thorough knowledge of Microsoft operating systems.
• Thorough knowledge of industry practiced networking protocols, terminology, and procedures.
• Thorough knowledge of network troubleshooting and resolution.
• Thorough knowledge of PC hardware and software.
• Current knowledge of laws, rules, and regulations pertaining to information technology.
• Ability to work independently with little supervision and/ or direction.
• Ability to develop and implement technology projects.
• Ability to interact and communicate with outside vendors.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to travel 30% of the time.

• A+ Certification
• Ability to maintain valid California driver’s license.

The ideal candidate has a combination of education and experience equivalent to a bachelor’s degree in computer science or closely related field and two years' experience maintaining and administering computer systems in LAN/WAN environment, MCSA Desktop certification preferred.

Compensation: Base starting range: $33.00 to $43.00 per hour commensurate with experience.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

·         Competitive medical, dental, and vision insurance, mental health offerings

·         Employee performance incentive plan

·         Salary Advancement– Merit increase based on performance

·         401(k) program with employer match

·         Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

  RCU Discounts and Perks-

-  RCU employees are eligible for a .75% discount off RCU standard collateral auto loans

- RCU employees are eligible for a 1% discount on all recreational or boat loan products

- 2% discount off Visas and LOC Loans through RCU

- 0% interest on garment, fitness, or home office equipment loan of up to $500

- 100% financing for employee purchased homes!

Why work for Redwood Credit Union?

·         Local financial institution, providing unparalleled service since 1950

· Recognized by Newsweek as one of "America's Best Credit Unions 2024"

·         Top 5 Healthiest Credit Union in the USA, rated by Glatt Consulting

·         Voted Best Places to Work in the North Bay 18 years in a row

·         World-class employee engagement scores

·         Rated Superior in Service by more than 90% of Members, surveyed by SF Gate

·         Recognized by Forbes as one of “America’s Best Small Employers 2023"

Internal Team Members

If you are a current Team Member, please apply through the internal careers page located in RCUNET.

                                        We are an Equal Opportunity Employer