Care Team Supervisor (seeking case managers, social workers, community health program managers, health educators)

The Care Team Supervisor at Reema Health is responsible for leading a team of Community Guides, ensuring they are well-supported and empowered to build meaningful relationships with our members. This includes conducting regular performance evaluations, facilitating training sessions, and setting and monitoring individual and team goals. Additionally, the supervisor actively participates in member support activities, helping Community Guides address member needs through direct engagement.

To qualify for the Care Team Supervisor position at Reema Health, candidates must hold a Bachelor’s degree in Social Work, Human Services, Psychology, or a related field. Furthermore, applicants should have at least three years of program management or supervisory experience within healthcare or community-based settings, along with five years of direct experience serving local populations, particularly children and their families.

Teamwork is essential for the Care Team Supervisor role at Reema Health. The supervisor not only leads their team of Community Guides but also collaborates with cross-functional partners to ensure the Care Team meets its goals. They facilitate team-building events, regular check-ins, and create a communicative culture that encourages collaboration. This teamwork approach fosters a supportive environment where members receive holistic care.

The Care Team Supervisor position at Reema Health typically operates on a Monday to Friday schedule, with occasional evenings and/or weekends as needed. The role allows for a hybrid work model, combining remote work and in-person engagements that require traveling within the community service area, providing a flexible yet structured work environment.

Reema Health offers an attractive benefits package for the Care Team Supervisor role, including a competitive salary, comprehensive medical, dental, and vision insurance, HSA and FSA options, and a 401(k) retirement savings plan with company matching. Additional benefits include flexible schedules, technology stipends, accrued paid time off, and paid family and medical leave, promoting a work-life balance for all employees.

When asked about your leadership style, focus on how you adapt to the needs of your team and the goals of Reema Health. Share examples of how you’ve successfully guided teams through challenges and facilitated collaboration, emphasizing communication, empathy, and support.

Discuss your approach to conflict resolution by demonstrating your ability to listen actively and understand varied perspectives. Provide an example where you successfully mediated a situation, highlighting your commitment to maintaining a positive and collaborative team environment.

Explain how you inspire and motivate your team by setting clear expectations, recognizing individual contributions, and fostering a culture of support. Use real-life examples to illustrate your methods for boosting morale and encouraging team development.

Outline your approach to prioritization through organization and effective time management. Emphasize the importance of assessing team and member needs, and share tools or techniques you use to stay on track while achieving both team and individual goals.

Discuss your proactive approach to staying current with community health resources by engaging with local organizations, attending workshops, or participating in relevant training. Highlight how this knowledge allows you to better support Community Guides and members alike.

Share a specific example of a program you have managed, detailing the goals, strategies employed, and outcomes achieved. Discuss what you learned from the experience and how you applied those lessons to future projects.

Emphasize the significance of feedback as a critical component of continuous improvement within your team. Explain how you both give and seek feedback regularly, fostering an environment where team members feel valued and heard.

Highlight your understanding of HIPAA regulations and demonstrate how you ensure compliance through training, clear communication, and organizational policies. Provide examples of practices you implement to maintain confidentiality.

Discuss your strategies for establishing strong relationships with community partners, emphasizing the importance of mutual goals and collaboration. Share how you would initiate outreach efforts to expand support resources for your team and members.

Share your personal connection to Reema Health's mission and values, showcasing your enthusiasm for community-based care. Discuss how the organization aligns with your career goals and your excitement about contributing to its innovative approach.