Job details

Facility Admissions Coordinator, Part Time

Company Description

When you come to the University of Maryland St. Joseph Medical Center, you’re coming to more than simply a beautiful 37-acre, 218-bed suburban Baltimore, Maryland campus. You’re embarking on a professional journey that encourages opportunities, values a team atmosphere, and makes convenience and flexibility a priority. Joining our team of healthcare professionals means you’ll be contributing to a locally and nationally recognized institution. UM St. Joseph has been recognized by The Leapfrog Group as a grade ‘A’ hospital and by U.S. News & World Report as #3 in both the state and Baltimore Metro area, making UM St. Joseph the highest-ranking community hospital in Maryland. In addition, we’ve been consistently recognized as a top employer by Baltimore magazine.

Job Description

Work Schedule *
Monday - Friday 3pm-7pm

Under general supervision, performs scheduling, registration, pre-admission processing, wayfinding, and other administrative duties, while adhering to the department specific standards for data entry and patient selection. The additional duties of this role can include verification of insurance benefit eligibility, insurance pre-certification and authorization, and estimates creation and/or finalization.

Works with the care teams and revenue cycle to identify and eliminate barriers to access, reimbursement and affordable care. Provides education to the patient and family regarding the financial clearance process, and offer information regarding estimated cost of services and financial assistance opportunities. Performs specific administrative and Admission, Discharge and Transfer (ADT) functions and performs these duties in multiple clinics and registration areas within the institution.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

1. Serves as the first point of contact for patients and visitors who enter the facilities and is responsible for all aspects of customer service for Patient Access/Patient Administrative Services areas in a manner that ensures a customer focused, quality conscious work climate recognizing that patients’ visits are filled with anxiety and unknowns.

2. Primary functions include focusing on interpersonal skills, data collection, the ability to assess situations, and to assist the team in developing solutions to achieve excellence in customer service while ensuring the financial viability of the hospital.

3. Collects and verifies patient and insurance demographics, verifies insurance benefits and coverage by reviewing benefits collection in Epic, provides cost estimates, securing pre-certifications and/or pre-notifications for patient services, collection of co-pay and deposits prior to services and providing financial assistance to patient.

4. Provides wayfinding to all clinics which Patient Administrative Services provides registration assistance. Staff must be aware of clinic locations to navigate patients safely and efficiently to their appointments.

5. Maintains regulatory and functional knowledge of all registration information required, which ensures timely and accurate reporting/billing; also obtains all required signatures and performs clerical duties as necessary.

6. Educates patients regarding adequate insurance coverage. Understands applicable hospital and physician billing requirements and communicates the proper procedures and requirements to patients.

7. Communicates coverage issues to the service areas; works with patients and staff to resolve.

8. Ensures accuracy and completion of paperwork, prior to filing admissions. Contacts physician/clinical staff to assist with incomplete patient registration paperwork. Distributes admission documents if required.

9. Maintains department scheduling templates for applicable providers in outpatient department locations. Ensuring appropriate scheduling utilization.

10. Maintains consistent contact with the Care Management team and Social Work departments to ensure required information has been obtained for reimbursement, and that pre-admission and pre-certification requirements are followed.

11. Assists supervisor with training of new Admitting staff by demonstrating department operating processes and procedures.

Qualifications

Education and Experience

Completion of a high school level education with attainment of a high school diploma or a State High School Equivalency Certificate (GED) is required.
Certification and memberships to local organizations such as AAHAM, NAHAM, etc. preferred.
1 year of work experience in a clerical, customer service or receptionist position, preferably in a healthcare setting is required. 2 years’ work experience preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation:

Pay Range: $17-$20.77
Other Compensation (if applicable):
Review the 2024-2025 UMMS Benefits Guide

University of Maryland Medical System Glassdoor Company Review

3.5

University of Maryland Medical System DE&I Review

3.6

CEO of University of Maryland Medical System

Mohan Suntha, MD, MBA

Approve of CEO

Average salary estimate

$18885 / YEARLY (est.)

min

max

$17000K

$20770K

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What You Should Know About Facility Admissions Coordinator, Part Time, University of Maryland Medical System

If you're looking for a fulfilling opportunity where you can make a real difference, becoming a Facility Admissions Coordinator at the University of Maryland St. Joseph Medical Center in Towson, MD, may be the perfect fit for you. This part-time role is set from Monday to Friday, 3 PM to 7 PM, and it's all about providing a warm, welcoming experience for our patients as they navigate the often-stressful process of hospital admissions. In this position, you'll serve as the first point of contact for guests, managing scheduling, registration, and pre-admission processing with a smile. We'll count on you to collect and verify patient information, assess insurance benefits, and help patients understand financial processes, ensuring they feel supported every step of the way. As part of a vibrant, community-focused hospital recognized as a top employer and a leader in healthcare, you'll collaborate closely with care teams and embrace a customer-first mindset. This isn't just a job; it's an opportunity to play a vital role in helping individuals access the care they need while developing your skills in a team-driven environment. If you have a high school diploma, a penchant for customer service, and at least a year of relevant experience, we would love to have you join our dedicated team. Together, we can provide the exceptional care that has earned us accolades and trust within our community.

Frequently Asked Questions (FAQs) for Facility Admissions Coordinator, Part Time Role at University of Maryland Medical System

What are the key responsibilities of a Facility Admissions Coordinator at the University of Maryland St. Joseph Medical Center?

As a Facility Admissions Coordinator at the University of Maryland St. Joseph Medical Center, your primary responsibilities include managing the scheduling and registration of patients, performing pre-admission processing, and providing exceptional customer service. You'll collect and verify patient and insurance demographics, manage insurance benefits, assist patients with cost estimates, and educate them about financial assistance options. Navigating patients through the facility and ensuring smooth operational processes in collaboration with care teams will also be crucial.