Senior User Researcher

As a Senior User Researcher at Monzo, you will play a crucial role in enhancing customer experiences through user insights. Your responsibilities will include identifying research opportunities, shaping impactful research questions, and employing the right methods to gather insights that align with our business and customer goals. Additionally, you will collaborate closely with other teams to balance quality and pace in your projects to maximize impact, while effectively communicating actionable insights.

To be a successful candidate for the Senior User Researcher position at Monzo, you should have significant experience in user research, a strong understanding of both qualitative and quantitative research methodologies, and the ability to communicate insights effectively. Experience in mentoring others and contributing to a collaborative team atmosphere is also valued. Most importantly, a passion for financial services and a dedication to improving customer outcomes are key qualifications that we seek.

The recruitment process for the Senior User Researcher role at Monzo consists of three key steps: starting with an introductory call with our recruiter, followed by a technical 'research methods' task interview with the research leadership team, and concluding with two final interviews. The overall process typically takes around 2-3 weeks, and we prioritize your schedule and flexibility throughout.

At Monzo, we offer a competitive salary between £75,000 to £95,000 for the Senior User Researcher role, along with share options. Additional benefits include a flexible working environment, relocation support, a £1,000 annual learning budget, great equipment for remote work, and a commitment to fostering a diverse and inclusive workplace. We recognize the importance of work-life balance and trust our employees to manage their own schedules.

Yes, at Monzo, the Senior User Researcher position offers flexibility with the option to work remotely within the UK. While the role can be based in our London office, we support a distributed working model, allowing you to balance your professional and personal life effectively while being part of our innovative team.

In answering this question, discuss specific methods like interviews, surveys, usability testing, or ethnographic research that you've used. Highlight your preference for certain methodologies based on the context of the project and how you adapt them to maximize insights. Be sure to include examples of successful projects that benefited from those methods.

When addressing this question, narrate the context of the project, your specific role, and the challenges you faced. Focus on how you navigated through difficulties and the strategies you used to gather insights effectively. Emphasize the positive outcomes and any changes implemented based on your findings.

In your response, explain how you engage with stakeholders to identify the most pressing research questions. Discuss methods you use to prioritize objectives, such as aligning with company goals and metrics, as well as considering the urgency and potential impact of each project.

Elaborate on your process to achieve actionable insights, emphasizing clarity in communication and collaboration with teams. Discuss how you synthesize findings into recommendations and share them effectively to encourage implementation of changes based on user feedback.

Discuss various metrics that you use to evaluate the success of research initiatives, such as user satisfaction scores, engagement metrics, or business outcomes. Be sure to highlight any tools or methods you rely on to track these metrics over time and adjust research strategies accordingly.

In your response, articulate your comfort level and experience with both qualitative and quantitative methodologies. Provide examples of projects where you successfully integrated both types of data to yield deeper insights, and explain how you used those insights to drive decisions.

Outline your approach to addressing conflicting feedback, like facilitating discussions with stakeholders to clarify concerns. Highlight the importance of keeping user needs at the forefront of decisions and how you strive to mediate differences through data-driven insights.

Here, discuss your commitment to ongoing learning and professional development. Mention any online courses, webinars, conferences, or literature you engage with regularly to stay current in user research trends and methodologies. Highlight any specific areas of interest or specialization as an example.

Share a personal experience regarding mentoring in user research, discussing specific skills or methodologies you helped someone develop. Focus on how this mentoring relationship improved their work or contributed positively to team dynamics.

Use this opportunity to convey your passion for understanding user behavior and the positive impact good design can have on people’s lives. Share personal stories or projects that fueled your desire to contribute to user-centered design in the financial services sector.