Customer Success Executive, Corporate - Remote

Customer Success Executive, Corporate - Remote page is loaded Customer Success Executive, Corporate - Remote Apply remote type Remote Job: Remote locations USA-Frisco-6160 Warren Parkway USA-MSP-2900 Ames Crossing Road time type Full time posted on Posted 2 Days Ago job requisition ... Customer Success is not only a function or a team at Thomson Reuters, but also our reason for doing business. We measure our success based on that of the prioritization of our customer needs and goals. The relationship that we create with our customers determines the future benefits for both, the customer, and our company. The ONESOURCE Customer Success Executive (CSE) for Corporate Large Accounts will be responsible for customers within our Indirect Tax line of business . The CSE will participate in a certified virtual on-boarding program to learn the respective specialized product lines, as they acquire their book of business. The CSE will be responsible for the developing a specific Success Plan for each customer that aligns customer objectives with Thomson Reuters suite of offerings and be able to quantify revenue retention and upsell. This is a growth opportunity for anyone willing to lean into a new way of working and create best practices using strong business acumen and problem solving skills. Remote based position - can be based anywhere in the US. About the Role : In this opportunity as a Customer Success Executive, you will: • Understand “what success looks like” for our customers and partner with them to define their business outcomes in the context of their technology ecosystem. • Tracking customer health – Identify, track, and escalate components of our customer health; raise critical customer concerns internally and mobilize resources to resolve issues. Monitor usage data, health gauges and growth opportunities to build useful insights and strategically adjust when needed • Growing value – Assess the maturity of deployed offerings and functionality to make recommendations for improvement. Work closely with the commercial teams to activate those opportunities • Drive Customer value : Ensure customers derive maximum value from their investment and collaborate with other Thomson Reuters partner teams that result in retention, growth, and education, tailored to their workflow • Leverage Technology: Leverage technology tools (e.g., Gainsight and Salesforce) to keep all client information updated, manage team pipeline, and forecast financial projections accurately • Present: Lead business plan presentations of your book of business which include planning, preparation, and execution of how to maximize efficiency, retention, and growth within your customer base Key Deliverables • Optimize relationships with enterprise customer accounts • Delivery on financial targets and customer experience objectives (e.g., client renewal rate and value growth through increased customer adoption) • Forecasting monthly renewal and growth targets • Analyze market and competitor activities • Liaise between the customer and Thomson Reuters teams such as, professional services, technology, customer support, and product management, as needed About You: You're a fit for the role of Customer Success Executive if you have: • 8+ years of professional experience in Accounting or US Taxation, with a minimum of 3 years’ experience in client management • 4-year college degree required, master’s degree or equivalent, a plus • Experience in ONESOURCE, Gainsight and Salesforce, a plus • Functional/technical skills in SaaS implementations and Enterprise Resource Planning (ERP) applications, a plus • Experience working in and around cloud software solutions and cloud delivery models • Strong business acumen and communication skills; can manage a customer journey, conflict resolution and problem-solve #LI-TK1 What's in it For You? You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through: • Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing. • Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more. • Learning & Development: Linked In Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking. • Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact. • Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are…