Project Coordinator

A Project Coordinator at Refloor plays a pivotal role in ensuring a seamless customer experience. This individual is responsible for validating orders, coordinating with customers and installers, managing administrative tasks, and ensuring all details are accurate for successful flooring project execution.

While specific flooring or home improvement experience is advantageous, it is not required to apply for the Project Coordinator position at Refloor. Essential qualifications include strong communication skills, customer service orientation, attention to detail, and the ability to solve problems effectively.

No, the Project Coordinator role at Refloor is not remote. This position requires you to work in an office setting, allowing for effective communication and collaboration with your team and customers for the best project outcomes.

The Project Coordinator at Refloor works during normal business hours, specifically from 8:00 am to 4:30 pm. This schedule helps maintain consistent communication and project management throughout the day.

Refloor offers a comprehensive benefits package for the Project Coordinator role, including paid time off (PTO), 401(K), medical, dental, and vision insurance, life insurance, and opportunities for career advancement.

Key skills for a Project Coordinator at Refloor include effective communication, problem-solving abilities, customer focus, initiative, and adaptability. These competencies are crucial for managing installations and delivering outstanding customer experiences.

The Project Coordinator interacts with customers by keeping them informed about the status of their flooring projects, responding to their queries, addressing any changes, and ensuring a smooth communication flow throughout the installation process.

In answering this question, reflect on your passion for customer service, interest in the flooring or home improvement industry, and how you align with Refloor's mission to create exceptional customer experiences.

To effectively manage communication, showcase your proactive communication strategies. Emphasize the importance of regular updates, confirming details, and addressing issues promptly to ensure everyone stays informed.

Share specific examples where you've successfully coordinated projects or tasks. Highlight your organizational skills, attention to detail, and ability to multitask as key components of your past experiences.

Demonstrate your problem-solving skills by providing a specific example where you identified a challenge, explored solutions, and executed a plan to overcome the issue while maintaining customer satisfaction.

Explain your meticulous approach to documentation. Mention your methods of double-checking details, utilizing checklists, and how you maintain organized records to prevent errors throughout the coordination process.

Discuss your time management skills and how you prioritize tasks based on deadlines, urgency, and project complexity. Providing a method like using tools or lists can effectively illustrate your strategy.

Express your understanding of the role's impact on the customer experience. Highlight that satisfied customers lead to repeat business, positive referrals, and contribute to Refloor's reputation in the industry.

List any project management tools or software you've used in the past. Highlight your adaptability and willingness to learn new systems as they relate to the role of a Project Coordinator at Refloor.

Be honest about your communication style, providing examples of how you adjust your tone and method based on the audience—whether it be customers, team members, or contractors.

Share your knowledge about Refloor's mission and values, emphasizing their commitment to quality and five-star customer experiences. Relate back to why this aligns with your personal and professional values.