Who We Are:
We are a future focused organization committed to the belief that the problems facing our planet and society can be solved through innovation, common sense and education. Being naked is the #1 most sustainable option. We're #2.
Here at Ref, we put people first. We know that you can't innovate and do cool stuff without having everyone on board. So we work to create a culture where everyone feels like they belong and where their voices are truly valued. We build an inclusive culture together and make a real impact along the way.
Position Name: Customer Love Associate (Remote)
Our dream Customer Love Associate is smart, self-motivated, analytical, and a great communicator. They are hungry to learn the ins and outs of an apparel brand, and grow with Reformation. Customer Love has direct contact with our customers, so they gain invaluable insight into our product, operations, and brand story. After learning the ropes, all-star Customer Love Associates are given the opportunity to grow their career at Reformation across our teams. In the day-to-day, Customer Love Associates deliver fast, easy, and magical support to our customers. They resolve all customer issues in the best way possible for both the customer and the business, all while maintaining a calm, friendly demeanor. They build genuine relationships with our customers, then serve as their advocate internally. Finally, as a Customer Love Associate you are a crucial part of our effort to understand our customers so that we can optimize our customer experience and drive smart growth. This role is remote (must be based out of Texas).
Reports to: Customer Love Team Lead
The Reformation customer shops 24/7 around the globe. You must be willing and available to take on occasional rotating shifts in the evening, early morning, and weekend.
Benefits & Perks:
The Reformation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or protected veteran status
Notice at Collection- Privacy Notice for California Candidates
We are a future focused organization committed to the belief that the problems facing our planet and society can be solved through innovation, common sense and education. Being naked is the #1 most sustainable option. We're #2.
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