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Customer Love Associate (Remote) - TX

Who We Are:

Founded in 2009, Reformation is a revolutionary lifestyle brand that proves fashion and sustainability can coexist. We combine stylish, vintage-inspired designs with sustainable practices, releasing limited-edition collections for individuals who want to look beautiful and live sustainably. Setting an example for the industry, Reformation remains at the forefront of innovation in sustainable fashion—running the first sustainable factory in Los Angeles, using deadstock and eco fabrics, tracking and sharing the environmental impact of every product, and investing in the people who make this revolution possible. The brand has also established itself as a pioneer in retail innovation, developing an in-store tech concept that brings the best of its online experience to its physical doors.

We are a future focused organization committed to the belief that the problems facing our planet and society can be solved through innovation, common sense and education. Being naked is the #1 most sustainable option. We're #2.

Here at Ref, we put people first. We know that you can't innovate and do cool stuff without having everyone on board. So we work to create a culture where everyone feels like they belong and where their voices are truly valued. We build an inclusive culture together and make a real impact along the way.

Position Name: Customer Love Associate (Remote)

Our dream Customer Love Associate is smart, self-motivated, analytical, and a great communicator. They are hungry to learn the ins and outs of an apparel brand, and grow with Reformation. Customer Love has direct contact with our customers, so they gain invaluable insight into our product, operations, and brand story. After learning the ropes, all-star Customer Love Associates are given the opportunity to grow their career at Reformation across our teams. In the day-to-day, Customer Love Associates deliver fast, easy, and magical support to our customers. They resolve all customer issues in the best way possible for both the customer and the business, all while maintaining a calm, friendly demeanor. They build genuine relationships with our customers, then serve as their advocate internally. Finally, as a Customer Love Associate you are a crucial part of our effort to understand our customers so that we can optimize our customer experience and drive smart growth. This role is remote (must be based out of Texas).

Reports to: Customer Love Team Lead

What You’ll Do:

  • Provide consistently magical customer service across all customer service
  • Exceed customer expectations by developing creative solutions to problems and working across teams to solve them.
  • Think of fun and innovative ways to make shopping with Reformation even better and work with your team to implement them.
  • Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item.
  • Know our shipping, fulfilment and returns procedures inside and out to help process all customer orders as efficiently as possible.
  • Facilitate feedback loop with other internal teams such as Merchandising, Technology, and Product Development.
  • Get to know the ins and out of all aspects of the business and gain exposure to different

Who You Are:

  • Smart, incredibly organized, and driven towards excellence
  • Passionate about fashion and sustainability
  • Excited to work at a fast-growing company
  • An incredibly friendly person who loves interacting with people and never loses their cool
  • Positive and willing to take on any task big or small
  • Able to meet deadlines consistently while juggling multiple tasks
  • Flexible and able to work in a constantly changing environment (we have 6 week production cycles!)

Extra Credit:

  • Prior experience on an e-commerce customer service team
  • Proficiency with Kustomer and Google Suites

Availability:

The Reformation customer shops 24/7 around the globe. You must be willing and available to take on occasional rotating shifts in the evening, early morning, and weekend.

Benefits & Perks:

  • Health, vision, and dental insurance for eligible employees
  • Paid vacation, sick, holidays & volunteer time-off for eligible employees
  • Mission based company + casual and entrepreneurial work environment
  • Clothing discount, dog-friendly office, company events + parties and much more 
  • 401K with company match 

 

The Reformation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or protected veteran status

Notice at Collection- Privacy Notice for California Candidates

 

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CEO of Reformation
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Hali Borenstein
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We are a future focused organization committed to the belief that the problems facing our planet and society can be solved through innovation, common sense and education. Being naked is the #1 most sustainable option. We're #2.

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DATE POSTED
July 19, 2024

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