Customer Program Manager - Remote

Position Overview

The Customer Program Manager (CPM) will manage multiple multimillion-dollar projects and ensure the successful launch of battery-electric buses throughout North America. The CPM will be the primary interface between the customer and Proterra beginning at initial contract award and continuing through delivery to the customer’s site. A successful CPM coordinates with each functional area internally and externally, manages and mitigates risks, and displays strong leadership skills. As the Project Manager, the CPM is responsible for certifying all project objectives are met (both internally and externally) and ensuring that every Proterra customer never buys another diesel bus.

About the Role – You will:

• Utilize accepted project management principles, tools, and best practices to deliver the highest quality customer engagement experience while meeting internal revenue targets
• Manage projects by ensuring designs are in line with customer specifications and requirements, coordinating operational activities, building and maintaining stakeholder relationships, and meeting organizational goals.
• Identify and manage risks by understanding the roles of and coordinating with the Proterra Sales, Supply Chain, Engineering, Production, Finance, Service, and Quality teams as well as with the counterparts within the customer’s organization.
• Be responsible for on-time-delivery of purchased products and meeting internal cash collection and revenue recognition goals.
• Manage all scheduled customer meetings, visits, and reviews.
• Coordinate with internal infrastructure teams to ensure delivery and installation of charging systems at the customer site.
• Execute a successful “handoff” to the Service team by ensuring an understanding of customer launch plans and training needs.
• Continuously improve the process for managing customer contract execution and delivery.
• Become an EV advocate and partner with customers to help them fully utilize their battery electric bus fleet.
• This position will be remote but based in the Los Angeles area. Expect to travel regularly to our assembly plant the City of Industry, our customers and our facility in Greenville, SC
• You will report to the Manager, Customer Programs and collaborate with other Proterra team members locally as well as at our headquarters in Burlingame, CA and other manufacturing facility in Greenville, SC.

About Our Group:

• The Customer Success team’s mission is to create lifelong Proterra customers. We do this by utilizing world class Project Management techniques, being the industry leader in Battery Electric Bus technology and deployment, and fully understanding the political, economic, and operational challenges affecting and influencing our customers.
• As strategic partners, the Customer Success team strives to ensure that our values, culture and level of engagement always allow us to do great things for our company and customers.
• We strive to provide the highest-level service and support to our customers each and every day.
• We work collaboratively to build strong relationships with our customers, partners, and internal production team.
• We treat each other with respect……and always try to have a little fun every day!

About You:

• Self-starter with the ability to adapt interpersonal styles and techniques to influence at all levels of the organization.
• Excellent communication skills; able to clearly articulate information to customers, partners, and sales representatives.
• Strong leadership and influencing skills
• Relationship first mentality
• Customer-focused attitude with a high level of professionalism and discretion.
• Ability to maintain strict confidentiality, establish trust and credibility, and act with complete integrity.
• Detail-oriented, resourceful, diligent, and results focused.
• Strong time management and organizational skills.
• Proficient in contracting and negotiation
• Proficient in PM management software and financial analysis techniques

Your Experience Includes:

• Bachelor’s Degree, preferably in Engineering (or 5+ years in a technical or operations role)
• Proven ability to directly manage the full lifecycle of complex projects that interface cross-functionally (management of scope, schedule, and cost) ($1MM +).
• Proven ability to work and think strategically.
• Background in Manufacturing, Operations, and/or Quality.
• Excellent customer service experience.
• Effective problem-solving skills
• Must be able to communicate written and oral English

You might also have:

• Master’s degree in a related field (e.g., MBA)
• Formal Project Management training and certification (e.g., PMP)
• Previous experience with commercial transportation products (e.g. buses, trucks, fleet automobiles, heavy equipment)

Location: City of Industry, CA.

Travel: 30-50%

#LI-REMOTE

Proterra is an Equal Employment Opportunity Employer, providing equal employment opportunities to all Employees and applicants for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation or any other characteristic protected by applicable federal, state, or local law or ordinance. Proterra participates in the Electronic Employment Verification Program (E-Verify).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)