Regional Director of Consumer Strategy and Engagement

Description

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Career Development
• Whole Person Wellbeing Resources

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full-Time

Shift: Day Shift

Location: AdventHealth – 1061 Medical Center Dr. Orange City, FL 32763

The role you’ll contribute:

The North Region Director, Consumer Strategy and Engagement, reporting directly to the Vice President of Strategy and Growth, is responsible for developing and providing executive leadership that delivers a seamless, consumer centric experience across acute, non-acute and post-acute care environments throughout the Central Florida North Region. The position has a significant impact on the overarching goals of increasing consumer loyalty and network integrity. The position develops the vision, organizational and financial plan, and provides divisional strategic oversight on the long and short-term strategies that unify and connect all network nodes and patient access points to achieve brand loyalty and preference, business volume and market share growth, competitive advantage, market relevance and sustainability through strategic consumer engagement and connectivity, experience delivery, performance monitoring, consumer listening, and development of a culture of hospitality. Manages organizational, business, financial and strategic goals. The position is a strategic change agent that collaborates with Executives and Leaders across the North Region to co[1]design, build, and implement the portfolio of products and services developed. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you’ll bring to the team:

• Creates and manages an organizational structure that strategically and operationally supports the CFD North consumer experience management model.

• Effectively works in a collaborative decision-making approach with the acute care, non-acute care and post-acute care service organizational structures to execute the consumer strategy, identify areas of opportunity to continually improve the consumer experience.

• Engagement & Connectivity: Working in partnership with regional executive leadership, develops, implements and manages a seamless patient access, navigation, and care transition model across Central Florida North Region to create and achieve business growth, network connectivity, network integrity, competitive advantage, market relevance and sustainability through the development and expansion of patient access and navigation.

• Develops, operationalizes and manages an effective regional care navigation, care management, centralized scheduling and referral management infrastructure.

• Experience Delivery: Develop and consistently deliver in partnership with operations an immersive consumer experience across the full continuum of care through the intentional integration of the AdventHealth Brand Experience Place, the digital platform, core service standards & journey process efforts.

Qualifications

The expertise and experiences you’ll need to succeed:

• Bachelor's degree in business or healthcare.

• A minimum of 8+ years of relevant leadership experience in hospital operations, physician practice operations, clinical operations, business development, physician strategy, sales management or general management.

• Working knowledge of physician strategies, sales strategies, technology/data interfaces, acute and ambulatory medical record management, and patient flow in a medical environment.

• Must have experience managing a team for results.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.