Regional Scheduling Coordinator

Impact

If you like people and puzzles and want to help children, then this is the job for you! Our Scheduling Coordinators keep the wheels turning at FirstSteps with the ultimate goal of making sure all of our kids receive their precious treatment sessions from our phenomenal clinical team members. As a scheduling coordinator, you will meet and chat with the caregivers of our clients regularly and will be essential to their peace of mind! You will also get to know our clinical team well as you work together with them to match our clinicians' specialities to the unique needs of each of our little ones. Your work can definitely feel like a big puzzle to be solved, with the solution yielding the most amazing results for the kids we help!

Overview of Regional Scheduling Coordinator Position:

A FirstSteps Regional Scheduling Coordinator (RSC) significantly contributes to our FirstSteps mission of ensuring best outcomes for the children we serve. In fact, as research has repeatedly demonstrated that the hours per week of treatment positively correlates with how much our kids learn and thrive, the RSC position is tremendously important to our young clients' progress.

Ultimately, the RSC is responsible for understanding the needs of our kids (as regularly communicated by the center's director) and building and managing each child's therapy schedule in a manner that maximizes our clinical team's availability and expertise.

Core Responsibilities of our Regional Scheduling Coordinator:

• Regularly meeting with our on-site Clinic Director to understand the needs and treatment recommendations of all new and current clients
• Confirming treatment session availability for both our clinical team members and our clients
• Working with our Client Service Director to ensure that our clients' contracted/funded treatment hours are fulfilled each week
• Building, monitoring, and updating new and current client treatment schedules to ensure they are individualized to the specific needs of our clients and maximize our clinical team's availability
• Communicating all treatment schedule changes to both our clinical team and the caregivers of our clients
• Forecasting and planning to ensure our clients receive substitute clinicians when assigned team members are ill or have pre-planned time-off
• Assisting our People & Purpose Department to ensure our team members have access their requisite breaks, rest periods, and overtime
• Maintaining confidentiality by following HIPAA (Health Insurance Portability and Accountability) guidelines

FirstSteps on Diversity & Equity

We are an equal opportunity employer which means that we value diversity, equity, and inclusivity in all aspects of our work - in our service delivery with our clients, in collaboration with families and communities, and in our organizational culture and practices with our staff. We strive to serve a diverse population of children and their families and see a responsibility to address the issue of inequity in access to ABA services across different cultures.

As a service provider employing hundreds of staff to support our children and their families, we believe that we have a responsibility and an opportunity to contribute to social change and a kinder and more compassionate world by living our values of diversity and equity in all our daily operations. When we provide a more diverse learning environment for our clients and their families, we provide a more meaningful experience for all and contribute toward a more equitable future for everyone.

Being part of team FirstSteps affords many opportunities and benefits, including (but not limited to)

• Paid time-off for vacation
• Paid time-off to cover for illness
• Banked paid time-off hours for work anniversaries
• Health Insurance with generous employer contribution
• Access to discounted dental and vision Insurance
• 401(k) Retirement Plan with generous company match
• Professional and General Liability Insurance Coverage under FirstSteps' policy
• Participation in Student Loan Refinancing Discount
• Employment Assistance Program
• Access to discounted Pet Insurance
• Employee referral bonus program
• Employee discounts on movies, theme parks, hotels, etc.
• Ongoing team building and community events during and outside of work hours
• Fun, team approach and work atmosphere