Field Onboarding Specialist

ReMatter - Field Onboarding Specialist

Location: Remote

The opportunity:

ReMatter is a fast-growing start-up pioneering the future of the industrial scrap recycling industry ($120bn and growing!). We serve the world's leading industrial recyclers, helping them transform industrial and consumer scrap into new, usable materials. Our platform modernizes end-to-end workflows within the scrap recycling industry and is the core solution on which their business runs.

We are seeking a proactive Field Implementation Specialist to join our Customer Experience Team. This role will help drive progress on customer implementations including hardware configuration, end-user training, and workflow recommendations.

There will be travel involved (~30%) to visit customer sites and drive in-person hardware configuration and product training required for going live on the platform. 

About ReMatter

ReMatter is not just a company; it's a mission-driven team of innovators, backed by top Silicon Valley investors. Founded by ambitious Stanford graduates recognized in Forbes 30-Under-30, we're built on principles of competitive greatness, autonomy, and team collaboration. Our culture is one of transparency, mutual respect, and constructive feedback, all aimed at collective progress and a brighter, more sustainable future.

As an Implementation Specialist, you will:

• Build a deep understanding of the scrap metal recycling industry and how ReMatter can help Recyclers operate more efficiently and improve business outcomes

• Become an expert on the ReMatter product and its use cases for recyclers

• Support onboards for our new customers through successful launch and ongoing use

• Configure customer hardware supporting ReMatter’s software platform, such as IP cameras, scales, and printers

• Lead virtual end-user trainings during and after onboarding

• Travel to scrap yards for in-person go-lives and training on an as-needed basis

• Hone your customer experience skill-set including clear communication, expectation-setting, problem-solving, and more

We’re looking for someone that has:

• 4+ years of prior success in a customer-facing role, preferably in training, support, or a related function in a SaaS environment

• Prior work experience with Windows operating system, remote desktop software,  and other software/IT programs

• Experience installing and setting up hardware (E.g. cameras) 

• Strong written and verbal communication

• A positive attitude and can-do mindset

• Strong self-motivation, grit, and a competitive spirit

• A customer-first mindset and bias towards action

• Highly organized and detail-oriented

• Demonstrated ability to work in a fast-paced and dynamic work environment

Nice to have:

• Fluent Spanish is a huge plus! 

Benefits:

• Flexible time off policy to balance your work and life

• Medical, dental, and vision coverage

• 401(k)

ReMatter is an Equal Opportunity Employer. ReMatter’s employment decisions are made without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status. Applicants must be currently authorized to work in the United States on a full-time basis.