Community Engagement Manager

About Remo

Remo is building the new standard of dementia care. As a virtual dementia care provider, our expert clinical team designs personalized, comprehensive care around patient and family needs (instead of a one-size-fits-all approach). We empower family caregivers by connecting them with a vibrant community of other caregivers, expert content, and tools to manage the entire dementia journey – from anywhere, at any time. Our mission is simple — to provide accessible, comprehensive, quality dementia care for every person who needs it.

About the Role

Remo’s Community is one of the fastest growing networks of dementia caregivers in the country. It is a digital platform that allows caregivers to connect with other caregivers and access timely, practical answers from our team of dementia experts. Community is the place caregivers turn to for support at every step of their dementia journey. 

Reporting to the VP of Marketing, the Community Engagement Manager will play a central role in expanding the reach and impact of Remo’s Community platform. This person will focus on activating strategic, innovative tactics to scale the Community, and will play a central role in creating deeply meaningful experiences for our members.

This role sits at the nexus of our clinical, product, and growth teams. The Community Engagement Manager will partner daily with Remo’s cross-functional teams to drive forward the strategy, management, and acceleration of Community. We’re looking for someone who will excel working with a collaborative team and someone who has the motivation and drive to take initiative and carry projects forward. 

What you’ll do 

• Help us scale our Community from serving thousands of members to serving hundreds of thousands of members

• Become an expert in our members and their experiences; be a champion of their needs within Community and help drive forward engagement and qualitative outcomes throughout their journey

• Foster relationships with Community members and help facilitate connection between members 

• Take a data driven-approach (leveraging product analytics, social listening, user experience research, customer use cases) to inform future product development and marketing/communications initiatives 

• Build structure around the various processes and workflows that support Community operations; build governance protocols that oversee best practices, accepted codes of conduct, and expectations of the members engaging within Community

• Lead experimentation plans and new learnings within the full suite of Community’s offerings to supercharge support groups, peer-to-peer connection, etc. 

• Partner with VP of Marketing to concept, build and execute ambassador programs in strategic local markets 

• Define, implement, and report on KPIs for Community, surfacing meaningful insights to team leaders across the organization 

• Represent the voice of the community internally by highlighting and socializing topical community stories, questions, and feedback to relevant internal teams

• Support social media efforts for the organization, for both existing platforms, and provide guidance on go-forward initiatives Remo should consider. Partner with VP of marketing to drive KOL engagement, and identify KOLs who are aligned with the Remo brand.

You may be a good fit if you

• Have at least 6 years of experience in either moderating, building or scaling online communities 

• Are comfortable with ambiguity and iterating quickly — you’re unafraid to take the first pass at something to move things forward

• Have excellent interpersonal, organizational, and communication skills

• Have your own engine — do see what needs to be done and raise your hand vs. needing to be told what to do (and/or how to do it) 

• Are equal parts creative and strategic, with a deep understanding of what really matters to people and a clear sense of what it takes to break through the social noise

• Feel comfortable and excited to leverage AI tools that augment your ability to create exceptional work and deliver meaningful results

You’re the ideal candidate if you 

• Have experience building communities and driving engagement in healthcare 

• Have a passion for creating community experiences that uniquely and empathetically address a specific patient experience 

• Deeply connect with Remo’s mission, vision, and set of values 

Remo aims to reduce health inequities by improving access to affordable, high-quality dementia care. Embracing diversity and equal opportunity are core to that mission--these principles shape our culture, the products we build, and the services we deliver. We celebrate a variety of backgrounds, perspectives, and skills, reflecting the diversity of the caregivers and patients we serve.