Technical Account Manager

You’ll be looking after our largest customers. You’ll be their primary contact at Replicate: you’ll help them get onboarded, build relationships with them, listen to what they need, and generally just do whatever it takes to make them happy and successful.

The best way to help customers is to make a better product. You’ll also be feeding what you’re hearing from customers back to product teams, and advocating for what they need.

We have the coolest customers. You’ll be working with the founders and engineers at some of the fastest growing generative AI startups and teams inside Fortune 500s who are taking AI to the masses.

We're looking for the right person, not just someone who checks boxes, so you don't need to satisfy all of these things. But, you’ve probably got these qualities:

• You’ve worked in a technical customer-facing role before.

• A technical background. We’re a technical product and most of our customers are engineers and they want to be talking to people who get it.

• Scrappy, startup energy. You’ll be the first person in this role so you’ll be figuring it out from scratch. You’ll probably be doing bits of sales, customer success, and whatever other hats need wearing.