Research Operations Specialist

About the role 

We're looking for our first teammate to build out our Research Operations processes. You'll be instrumental in helping the Research team (currently 4 and growing!) and our cross-functional partners move faster with confidence. This role is exciting if you enjoy building practices for scale, partnering cross-functionally, and creating tools and processes that drive world-class research practices in a high-growth product company.

• Improve the research participant recruitment process, ensuring that our processes and tools are efficient and compliant, while providing a delightful end-user experience:
• Partner with CX and EPD to develop efficient recruiting and incentive processes for both our Admins and end users
• Source and manage research recruiting (identification, approval, tracking) and schedule research participants
• Track research recruiting metrics, ensuring diversity and breadth of customers engaged in research
• Keep our research policies and practices in order and develop efficiencies where possible (NDAs, incentives, data privacy)
• Manage documentation of our team’s processes (recruiting customers, running surveys, etc.)
• Improve the systems with which we house our research, ensuring it is well documented, accessible, and searchable
• Identify, evaluate, onboard, and manage UXR tools and vendors
• Support the planning and facilitation of team events like offsites, team lunches, etc.

Who you are

• 2+ years of experience scaling in-house research ops practices, ideally in a B2B SaaS company.
• Process and action oriented, you love building processes from the ground up and are constantly iterating and getting feedback to ensure what you develop is understood, adopted, and effective
• A systems thinker and relationship builder, you seek out partnerships with our Research, Design, and Product teams to develop the right processes and tools for high quality, efficient research at scale
• Experience with research recruiting, data privacy, incentives, and managing research vendors
• Experience with UXR tools and developing processes for their effective use
• You ensure that there are clear measures of success, and drive towards those in your work
• You enjoy working in an ambiguous, fast-paced environment
• You are a clear and concise communicator

Why join our Design & Research Org?

The Research team focuses on replacing the guesswork that can creep into product development with informed insights. We're embedded into broader product areas and work closely with Product Design, PM, and Engineering to turn these insights into actionable, user-centered priorities that result in products that address real problems.

We're part of an awesome Design Org, a passionate group of people who are dedicated to growing together. Currently ~21, our team spans Brand Design, Product Design, and of course, Research!

You can learn more about us on our Notion page! It covers who we are as individuals, some of our recent work, how we commit to DE&I, and most importantly — the rituals and rhythms we've invested in as a team to grow as craftspeople and just… people.

• We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment
• The opportunity to join an experienced and ambitious team that is passionate about solving customers’ needs and loves coming to work every day
• Partner with 3,000+ companies around the world to make sure their employees are engaged and performing at a high level
• A culture that encourages and promotes professional growth and development, with continuous learning reimbursements
• Competitive salary, equity, and benefits
• Flexible vacation/time-off policy