Reseller/Fulfillment Center Administrative Associate ($20 an hour)

Work Authority, our retail chain of stores across Canada is an undisputed leader of safety footwear and work apparel. We are opening our first store in the US, located in Baltimore, MD. We are a committed team of expert specialists like no other. Our philosophy is that a more educated, better equipped customer makes for a highly effective national workforce. If you are serious about safety, we are looking for you to join our team of safety experts.

Work Authority is a part of Workwear Outfitters. Workwear Outfitters has a strong legacy of building innovative and authentic market-right products and is a leading supplier of work apparel and footwear for diverse occupations in industries such as automotive, manufacturing, oil and gas, utilities, government, food services, telecommunications, hospitality, and many more.

Workwear Outfitters is based in Nashville, Tennessee, we employ more than 5,800 people in facilities spanning the globe. Brands under the Workwear Outfitters umbrella include Red Kap®, Bulwark®, VF Solutions®, Kodiak®, Terra®, Walls®, Liberty ®, Work Authority®, Workrite® Fire Service, Chef Designs®, and Horace Small®. Workwear Outfitters is also the exclusive licensee for Dickies® apparel in the B2B channel.

Our Purpose: "We champion and empower workers who make our world work better"

Major benefits include medical, vision and dental, Life and Disability coverage. Other benefits included: 401K, Employee Assistance Program, Flexible Spending Accounts, and many others.

What you will do as a Reseller/Fulfillment Center Administrative Associate:
You will provide an exceptional customer experience to all customers by promoting our products and providing fast, friendly, and knowledgeable service. This location will be focusing on our customers that will be purchasing through our voucher programs. The successful candidate must be available to work (but not limited to) evenings, weekends, and weekdays.

How you will make a difference:

• Provide outstanding customer service from initial greeting to the final sale.
• Assess customer needs and provide expert advice about available products.
• Prioritize sales and customer service ahead of all operational activities.
• Demonstrate features and benefits of any product which may complement the sale.
• As part of the store team, maximize store sales by consistently delivering an exceptional customer experience.
• Close sales positively to build customer relationships.
• Continually increase knowledge of products, services, promotions, events and store layout.
• Assist with store merchandising, returns, and ensure the store is safe, clean and well organized.
• Understand and follow all pertinent store operations policies and practices including customer service, loss prevention, and problem resolution.
• The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Skills for Success:

• Must have 1-2 years retail experience
• Good decision-making abilities and problem-solving skills
• Excellent communication skills; strong sense of customer service
• Highly motivated, enthusiastic and willing to take on new challenges
• Mature attitude and a strong work ethic are essential
• Excellent team player and able to work with people on all levels
• Must be able to lift up to 25 lbs on occasion

Link to store site: workauthority.ca

US store location: 6995 Bethlehem Blvd. Sparrows Point, Maryland 21219

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: In person