Principle Responsibilities & Position Purpose:
Provides five star front desk service, in addition to providing administrative support to the Residential Tower team. Provides first point of contact customer service in relation to the owners, residents, and their guests in the residential tower. Assists in maintaining property in a manner that increases property values as well as owner and associate satisfaction. Works closely with the residential condominium Tower Manager. Assists with many of the residential condominium association functions. Requires 5 years of experience as a Front Desk or Doorman.
EXAMPLE OF DUTIES:
ESSENTIAL FUNCTIONS
Works with Tower Manager and Residential Team
• Provides accurate and timely follow-up for all owner and resident requests. • Maintain Permission to Enter requests; assuring individuals requesting keys are legitimate and sign the keys both in and out.
• Effectively communicate incidents or areas of concern to the Tower Manager. • All residents, owners, and their visitors are offered an escort to their unit, when entering with luggage, packages, and/or groceries.
• Assists handicapped residents and visitors as appropriate. An updated list of residents requiring assistance in case of an emergency is to be maintained and easily accessible • Maintains a working knowledge of events and happenings within the tower and hotel. • Maintains compliance of Trump Corporation policies and procedures as well as Brand Standards.
• The ability to respond properly to any hotel emergency or safety situation. • The ability to perform other tasks or projects as assigned by hotel management.
Administrative Duties
• Maintain front desk appearance, cleanliness, and efficient operational look. • Assists in processing owner and resident service requests.
• Maintain accurate residential tower records and operational forms and logs. • Prepares correspondence as necessary to residential community for review by Tower Manager. • Assists the Tower Manager with mass mailings of letters to unit owners
• Disbursement of resident and Board of Directors mail from Tower Manager • Be familiar with residential departments and general functions
• Report status of all pending projects and key issues/problems to Tower Manager. • Prepares and maintains shift/resident attention reports
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
• Assists in opening doors for and escorting owners, residents, and their visitors. • Participate in and interact with Hotel Operations, assist as necessary.
• Enforces Association rules and regulations in a professional and courteous manner • Participates in corporate activities and meetings, as requested.
PHYSICAL REQUIREMENTS:
Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours
Physical Activity Frequency
Sitting Never-Rare
Walking Frequent
Climbing stairs Occasional
Crouching/Bending/Stooping Occasional
Reaching Occasional
Grasping Occasional
Pushing/Pulling Occasional
Near Vision Constant
Far Vision Constant
Hearing Constant
Talking Constant
Lifting/Carrying (20 lbs.) Occasional
Travel Rare
OTHER DUTIES:
Assimilate into Trump Service Culture Standards through understanding, supporting and participating in all elements of Trumps Service Basics. Demonstrate working knowledge of the service standards.
SAFETY REQUIREMENTS:
OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety: • None
Team members will be trained in the proper use and care of assigned PPE. The hotel provides the required PPE. It is your responsibility to report defective damaged or lost PPE, or equipment that does not fit properly, to your Manager.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
• Ability to interact and follow-up effectively with owners, residents and vendors • The ability to offer any assistance possible to guests
PROHIBITED ACTIVITIES:
QUALIFYING STANDARDS
Experience
Grooming
Equal Opportunity Employer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.
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