Ivy Configuration Specialist

About Revinate

For hospitality professionals, getting and keeping profitable guests is more demanding than ever. Revinate is the leading direct booking platform for hospitality, with proven solutions that help Reservations, Revenue Management, and Marketing operate as one team and make more money.  At Revinate, we aim to unleash the potential of the people and the enterprises we serve. We know the importance of building the right team and look for ambitious, positive team members who bring innovative solutions to all levels of Revinate.  We do our best and come to work daily to advance and support all our unique strengths and crush our business, team, and life goals together.

Role Overview

The Account Configuration Specialist utilizes Revinate proprietary systems to configure, customize, and install Revinate products for new and existing clients. This position is responsible for working directly with internal and external clients to understand their needs and complete their account activation correctly and within a designated timeframe.

• Develop a solid foundational knowledge of all Revinate products and the configuration process to implement them. 
• Independently configure customer accounts for 2-3 of our core product implementations and 1-2 additional small-scale configurations of product functionalities.
• Become an expert on tier two configuration tickets, providing resolutions within three business days.

• Act as a primary resource for configuration, supporting Revinate products and providing recommendations and solutions as necessary.
• Complete account configuration work on time within a designated schedule, escalating any significant issues.
• Speak to technical configuration requirements and discuss solutions for any potential obstacles on client calls.
• Ensure support requests via phone, chat, and email are completed accurately and timely.  
• Use quality assurance techniques to ensure new account product integration and provide ongoing customer support.

• Associates degree or equivalent training from a two (2) year college or technical school and two (2) years of related work experience.
• Experience with troubleshooting advanced software and hardware issues across multiple platforms.
• Intermediate to advanced knowledge and experience working with the Google Suite products.
• Ability to identify and solve complex technical problems, using the information to evaluate, recommend, and implement solutions.
• Technical product configuration experience preferred.
• Exceptional attention to detail is required.
• Experience with Google Suite and ZenDesk is preferred but not required.

• Extremely detail-oriented: You excel at following practices in place and ensuring that your responsibilities are achieved through precision.
• Proactive: Whether you are contacting a client/colleague to obtain the necessary information or updating documentation to streamline our processes, you identify the need and take action!
• Organized: You can easily prioritize competing responsibilities to ensure timely and accurate completion.  You may also derive deep satisfaction from checking items off lists.
• A comfortable communicator: As a primary resource for our clients on their account configuration, you would not hesitate to jump on a call with a client to explain something, test account setup, or answer questions.

• Health insurance-employee premium paid 100% by Revinate
• Dental insurance-employee and dependents’ premium paid 100% by Revinate
• Vision insurance-employee and dependents’ premium paid 100% by Revinate
• 401(k) with employer match
• Short & Long Term Disability insurance
• Life insurance
• Paid time off
• Monthly work from home stipend
• Telehealth access
• Employee Assistance Program (EAP)

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