Customer Success Associate

We are looking for a driven Customer Success Associate to join our expanding client network and bolster our customer success team. In this role, you will be instrumental in cultivating and maintaining relationships with our clients, with a focus on successful onboarding, client expansion, and efficient management of our customer success programs. This position offers significant growth potential, requiring a strong commitment to client retention, team development, and exceptional communication skills.

In this role you will:

• Collaborate with the revenue team to achieve quarterly sales and customer success objectives, supporting strategy development and workflow enhancement.
• Oversee post-sale processes to ensure smooth execution.
• Serve as the primary point of contact for customers regarding product functionality and use-case scenarios, offering technical training and recommendations.
• Cultivate and strengthen relationships with existing clients.
• Drive innovation, implement best practices, and lead process improvement initiatives.
• Establish and streamline processes across teams to deliver a consistent customer experience.
• Proactively engage with clients to maintain ongoing business relationships.
• Strategize and implement automation, workflows, and sustainable operational strategies to facilitate long-term growth.
• Generate and present reports and performance benchmarks, aligning with key performance indicators (KPIs).

We’re ideally seeking:

• 1+ years of customer or partner-facing experience, preference for B2B experience.
• 2+ years of professional experience.
• Prior experience successfully managing external partners.
• Exceptional problem-framing, problem-solving, and project management skills.
• Detail-oriented with excellent multitasking skills, capable of thriving in a fast-paced environment.
• Possess a proactive "can-do" mentality.
• You are curious: always looking for an opportunity to learn, grow and give/receive feedback.

If this sounds like you, apply! If you don’t meet all of the qualifications but think you could be a match, we’d still love the chance to review your application. 

We embrace diversity and are committed to fostering an inclusive environment. At Revivn, we encourage people from all ages, abilities, and experiences to apply. Revivn does not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.

At Revivn, we prioritize transparency about our salary throughout the entire recruitment process. Be prepared to chat about compensation on your initial screen so that we can ensure alignment. If salary expectations and ranges are out of sync, we believe it is kind to respect everyone’s time and may discontinue conversations.

We also believe in investing in the lifetime value of each individual we meet and interact with. (We love knowing good humans and supporting them in whatever they do). We know that if it isn’t a good fit at the moment, it doesn’t necessarily mean that it won’t be a good fit in the future as we both continue to grow! We work to remain in contact with prospective candidates if the recruitment process ends early on. 

For all job openings, we consider candidates with various backgrounds and levels of experience. When we give an offer it is based on individual skills and experience, as well as how that stacks up against other employees in the role. All of our ranges account for growth within the role, so in most cases, you should expect to join closer to the entry point of the band. You will have the opportunity to grow your salary over time.

The salary range for a Customer Success Associate is $75,000 - $100,000 OTE.