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Senior Product Designer (hybrid)

Company Description

Rewind is a service that protects the critical data that powers businesses of all sizes. Our focus is on backing up data that lives in the cloud - in apps like Jira, GitHub, Confluence and Shopify. We are backed by Insight Partners, Inovia, Bessemer and Atlassian Ventures and are proud to be recognized as one of Canada's 50 fastest growing technology companies (2023 Deloitte Fast 50). We invite you to read our startup story to learn where we came from and where we’re going.

Read about our mission, story and values here.
To find out more about our perks, click here.
Some of our Blogs might help you get a better understanding of what we do here. You can find them all here.

Thriving at Rewind:

We embrace the fast-paced, ever-changing nature of startup life. If you love working with speed, agility, and creativity, you’ll feel right at home here. Here's what it takes to succeed with us:

  • Team-First Mentality: We put teamwork at the core of everything we do, believing that we are better when we are together. Success is shared, and when the team wins, we all win.
  • Performance-Driven Mindset: We are proactive, goal-oriented, and focused on delivering tangible, high-quality results. We go beyond meeting expectations - we aim to exceed them.
  • Flexible Work-Life Approach: We encourage balance and understand the need to recharge. While we stay agile for urgent needs, we make sure there's time to recover and enjoy life.
  • Customer Centricity: Our commitment to customers shapes everything we do. We listen, build relationships, and innovate - from our dedicated customer support team to our engineers, everyone at our company is focused on solving problems that matter most to our users.
  • Taking Initiative: We value ownership and proactive problem-solving. We encourage team members to think creatively, take ownership, and lead improvements. Your ideas and actions drive our success.
  • We Make Time for Fun: We work hard and make time to enjoy the journey. It’s not just about hitting milestones—it’s about making the experience rewarding along the way.

Job Description

As the Senior Product Designer, you will be the key creative force in our product development process. You will work closely with cross-functional teams, including Product Managers and our Development team, to conceptualize, design, and ship new features and products. This role requires a hands-on approach, a passion for solving complex problems, a self-starting attitude, and the ability to thrive in a fast-paced, dynamic environment. Your work will have a direct impact on the user experience and the success of our products.

Key Responsibilities:

As the only Product Designer at Rewind, you will lead the end-to-end product design process, from discovery and research to concept, prototype, and final design. You will take initiative to collaborate with Product Management to understand business goals, user needs, and technical constraints, translating them into effective design solutions, as well as partnering with Engineers to ensure high-quality implementation of your designs, maintaining a high standard of visual and interaction design throughout the product.

You will also:

  • Create wireframes, user flows, interactive prototypes, and high-fidelity designs.
  • Proactively conduct user research and usability testing to inform and validate design decisions.
  • Champion a user-centered design process, advocating for the best possible user experience in all stages of product development.
  • Drive the iterative design process, incorporating feedback from stakeholders and users to continuously improve the product.
  • Establish and maintain a design system to ensure consistency and scalability across the product.
  • Communicate design decisions and rationale clearly to stakeholders, fostering a culture of collaboration and feedback.
  • Actively seek out and propose new design opportunities that align with long-term business goals, whether through emerging trends, competitive analysis, or new technology.

Qualifications

We are looking for candidates who have 7+ years of experience in product design, with a strong portfolio demonstrating expertise in designing complex B2B SaaS products. You are proficient in wireframing/prototyping (ideally Figma), with a deep understanding of its capabilities for design, prototyping, and collaboration.

You also have:

  • Proven experience shipping high-quality digital products, working closely with Product and Engineering teams in an agile environment.
  • Exceptional understanding of UX principles, interaction design, and visual design.
  • Hunger to take ownership of the design process and work independently, as the sole designer in the company.
  • Excellent communication and presentation skills, with the ability to articulate design decisions to stakeholders and cross-functional teams.
  • Extensive Experience with user research and usability testing methodologies.
  • A proactive attitude, with a strong sense of ownership and a drive to continuously learn and grow.

Nice-to-Have:

  • Experience in a start-up or scale-up environment.
  • Familiarity with front-end development principles and best practices.
  • Knowledge of accessibility standards and inclusive design practices.

Additional Information

Where You’ll Work
Our organization follows a hybrid work structure where employees work from the office three days/week. This role will be based out of our Ottawa office.  

How Rewind Will Support You
We know that enjoying the journey is just as important as reaching our goals. We work hard to create a positive, inclusive environment where fun and laughter are part of our everyday routine. We also offer a variety of benefits to support your success both at work and in your personal life which includes but is not limited to: 

  • Flexible work hours
  • Employee stock options
  • Health benefits
  • 3 weeks vacation
  • 7 life leave days
  • 2 Level Up days for professional development
  • 1 volunteer day
  • Summer hours (off every other Friday from June - September) and office closed during the holiday break in December
  • 4 week sabbatical after 4 years with us
  • Paid parental leave
  • $5000/year professional development allowance (you can take courses, buy books, attend conferences, cover certifications, etc)
  • $1000/year wellness/home office allowance

Rewind is committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career. We value how each new hire is an opportunity for us to bring in a different perspective, and we are always eager to further diversify our company. We strongly encourage candidates of all different backgrounds and identities to apply.

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What You Should Know About Senior Product Designer (hybrid), Rewind Software

Join Rewind as a Senior Product Designer and become a vital part of our innovative team in Ottawa, ON! At Rewind, we're on a mission to protect the critical data that drives businesses of all sizes, focusing on safeguarding cloud-based applications like Jira, GitHub, Confluence, and Shopify. As the sole Product Designer, you'll lead the entire design process, working closely with product managers and developers to create user-centric features that not only look great but also provide seamless functionality. If you're someone who thrives in fast-paced environments and loves to tackle design challenges, you'll fit right in with our collaborative culture centered around high performance and fun. Your contributions will directly enhance user experiences and the overall success of our products. You’ll have the chance to innovate by conducting user research, creating wireframes, and developing prototypes that reflect our commitment to excellence. With our hybrid working model, you’ll enjoy flexibility while staying engaged with your team in the office. If you're ready to take ownership of the design process at a rapidly growing startup recognized as one of Canada's fastest growing technology companies, Rewind is the place for you. Come help us make a difference by designing software that empowers our users and propels our mission forward!

Frequently Asked Questions (FAQs) for Senior Product Designer (hybrid) Role at Rewind Software
What does a Senior Product Designer do at Rewind?

A Senior Product Designer at Rewind plays a crucial role in shaping the user experience of our innovative backup solutions. This position entails leading the entire product design process, collaborating with cross-functional teams to create user-centered designs that align with business goals and user needs. You'll be responsible for wireframing, prototyping, conducting user research, and advocating for the best user experience throughout product development.

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What qualifications are necessary for the Senior Product Designer position at Rewind?

Candidates for the Senior Product Designer role at Rewind should have over 7 years of experience in product design, with a portfolio that showcases their expertise in B2B SaaS products. Proficiency in wireframing and prototyping tools like Figma is essential, as is a strong understanding of UX principles, interaction design, and visual design. Additionally, excellent communication skills are crucial for articulating design decisions to stakeholders.

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What can I expect from Rewind's workplace culture as a Senior Product Designer?

Rewind promotes a dynamic and inclusive workplace culture that values teamwork, performance, and creativity. As a Senior Product Designer, you'll be encouraged to take the initiative, share your ideas, and collaborate closely with other teams, all while enjoying a fun atmosphere that embraces the startup spirit. Our flexible work-life approach allows for a healthy balance between personal and professional commitments.

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How does Rewind support the professional growth of Senior Product Designers?

At Rewind, we prioritize the development of our employees. As a Senior Product Designer, you have access to a yearly professional development allowance of $5000, which you can use for courses, conferences, books, and certifications. We also provide paid Level Up days to ensure you're continually advancing your skills in a supportive environment.

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What is the design process like for a Senior Product Designer at Rewind?

The design process at Rewind for a Senior Product Designer is collaborative and user-driven. You'll start with discovery and research, generating insights that inform your design decisions. You’ll create wireframes and prototypes and partake in user testing to refine your designs. This iterative process champions feedback from team members and users, ensuring an optimal final product that aligns with user needs.

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What tools are commonly used by Senior Product Designers at Rewind?

At Rewind, Senior Product Designers predominantly use Figma for wireframing, prototyping, and collaborating with cross-functional teams. Additionally, familiarity with tools for user testing and research, along with a good understanding of design systems, will enhance your contributions to our products.

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Is experience in startup environments important for the Senior Product Designer role at Rewind?

While not mandatory, experience in startup environments is advantageous for the Senior Product Designer role at Rewind. The fast-paced and dynamic nature of startups differs from larger organizations, making adaptability, creative problem-solving, and a proactive mindset valuable assets in ensuring success within our team.

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Common Interview Questions for Senior Product Designer (hybrid)
Can you explain your design process as a Senior Product Designer?

During my design process, I start with extensive research to understand user needs and project requirements. I create wireframes and interactive prototypes, refining them through iterative feedback from both users and colleagues. I prioritize user-centered designs that focus on addressing pain points, and I ensure that my final designs align with business objectives. This process helps deliver high-quality, user-friendly products.

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How do you approach user research as a Senior Product Designer?

I approach user research by first defining the objectives and questions that need answering. I utilize methods like surveys, interviews, and usability testing to collect valuable insights. This data helps inform my design decisions and ensures that the products we create resonate with the target audience. I believe that deepening our understanding of user needs directly enhances the design and functionality of our products.

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Describe how you handle feedback on your design ideas.

I welcome feedback on my design ideas as it is essential for growth and improvement. When I receive feedback, I analyze it to identify common themes and actionable insights. I communicate clearly with stakeholders to understand their perspectives and then iterate on the design accordingly. It's important to maintain a positive attitude and stay open to constructive criticism to enhance the product effectively.

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What experience do you have working in an Agile environment?

I've worked extensively in Agile environments where I collaborated with Product Managers and development teams. In these environments, I participate in sprint planning sessions, facilitate design reviews, and adjust designs based on evolving project timelines and stakeholder feedback. This flexibility ensures that the design aligns with product development cycles and allows for constant innovation.

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How do you ensure consistency in your designs?

To ensure consistency in my designs, I establish a design system that includes standardized components, guidelines, and style guides. This tool serves as a reference for the entire team, facilitating cohesive product development across different features. I regularly review designs against the system to maintain high-quality standards and ensure that users have a seamless experience when interacting with our products.

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Can you discuss a challenging design problem you faced and how you solved it?

One challenging design problem I faced was optimizing a complex user flow for a B2B SaaS application. After conducting user research, I identified points of confusion and friction in the flow. I created alternative wireframes, tested them with users, and gathered feedback to refine the design. This iterative approach resulted in a significantly improved user experience, reducing time on task by 30% for users navigating the application.

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What metrics do you use to measure the success of your design?

To measure the success of my design, I focus on key metrics such as user satisfaction, task completion rates, time on task, and engagement levels post-launch. Additionally, I conduct usability tests and analyze user feedback to gather qualitative data that complements the quantitative metrics. Together, these insights help inform future design iterations and enhancements.

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How do you stay updated with design trends and tools?

I stay updated with design trends and tools by actively following industry leaders, participating in webinars, and engaging in design communities. I read design blogs and publications regularly, and I often attend conferences to network with other designers and learn about new tools and methodologies. Continuous learning is key to my growth as a designer.

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What role does collaboration play in your design process?

Collaboration is at the heart of my design process. Engaging with cross-functional teams, including product managers and engineers, facilitates the exchange of ideas that shape robust design solutions. I encourage open discussions about design rationale and actively seek feedback throughout the process. This multidisciplinary approach ensures that the final product meets both user needs and technical feasibility.

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What does user-centered design mean to you?

User-centered design means placing the user at the forefront of the design process. It involves deeply understanding user needs, behaviors, and pain points, as well as continuously iterating based on user feedback. This approach ensures that the products we design not only meet business goals but also provide meaningful, enjoyable experiences for users. It's all about empathy and advocacy for the end-user throughout development.

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Since 2015, Rewind has been on a mission to help businesses protect their SaaS and cloud data. Over 100,000 customers in more than 100 countries have trusted Rewind's top-reviewed apps and support to ensure their software-as-a-service applications...

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Full-time, hybrid
DATE POSTED
November 25, 2024

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