Client Growth Associate

Who we are

Rilla’s the leading conversation intelligence software for outside sales. Think solar, roofing, and real estate sales reps.

They talk to customers face to face, our mobile app records their conversations, and our AI automatically transcribes and analyzes their conversations to help them improve their sales.

Our vision is to bring the power of conversation intelligence from the Zoom meeting and the call center to the more than 10M salespeople who work offline.

We’re growing 20% MoM, have hundreds of clients, including Fortune 500 companies, Net Revenue Retention above 170%, an NPS higher than the iPhone’s, and we are cash flow positive!

We are one of the fastest growing startups in the world right now and in history.

We’re backed by Byron Deeter (one of the best investors of all time) from Bessemer Venture Partners, the top Cloud investor in the world.

And we’re a Cloud 100 Rising Star company.

Who you are

• A customer obsessive. Someone who deeply cares about delighting clients and solving their pains, not about vanity metrics.

• An infinite learner. You are always looking to learn more and learn faster. You feel uneasy when you get complacent, and you’re constantly seeking discomfort.

• A team player. You love giving and receiving feedback and learning and growing as a team.

• Unafraid of failure. You take risks. You see failure as an opportunity to learn, grow, and be better the next time. In a weird way, you trick your brain into being excited when you fail because it means you get a new opportunity to learn more.

• Affinity for the unconventional. You get a kick out of rejecting conventional wisdom. And you’re not afraid to try weird, crazy, and quite possibly stupid ideas.

• Extremely focused. You practice extreme focus in everything you do. You’re always looking to prioritize your time and resources to maximum efficiency.

What you’ll get

Right now, a large portion of our growth is coming from existing clients. The Client Growth Associate is one of the most important roles that we’re hiring for right now.

You will be working alongside our Head of Client Growth and CEO to help us unlock multiple millions of dollars of potential revenue that we can achieve by merely upselling our existing clients.

You have the unique role of working at the intersection between client relations, data analytics, and product insights.

You’ll be part of one of the fastest-growing startups in the world.

In a space that is completely untapped and where we have no competition.

This means that you’ll be in charge of a large and growing book of business, executing the client growth tasks and motions to ensure our clients are as successful as they can be.

And you will get to contribute to the development of our best practices, systems and processes for client success, which is the thing that matters the most to us because that’s literally the only thing we care about.

And you will scale yourself as the company scales with you.

What you’ll do

• You will take care of handoff from sales to client growth.

• You will perform the technical onboarding. This means you will set up all the proper integrations for our clients. You will set up their Rillavoice trackers - the keywords and phrases that Rillavoice will capture from their conversations.

• You will be responsible for quantifying, tracking, and delivering on key Client Growth metrics.

• You will be onboarding Rillavoice users and coaching them on how to use the Rillavoice software.

• You will deliver weekly ROI reports to our key clients. This means you will have to field user testimonials and data from our users to create an ROI story that delivers on the promise of our product.

• You will visit some of our largest clients in person, and develop relationships with their executives.

• You will prepare and carry out quarterly ROI presentations for our key clients.

• You will be responsible for eliminating any obstacles that stand in the way of our clients’s growth with our product.

• You will be responsible for keeping track of feature requests and actively participating in product meetings to advocate for the client.

• You will recruit other members of the Client Growth team.

• You will help us build out our Client Growth department from scratch.

• In short: Solve problems. Fight fires. Talk to clients. Build relationships. Help them win.

What we need

• 2-3 years of experience in world-class customer success management, account management, product management, venture capital, or operations.

• Excellent communication skills.

• You can move, think, act, and learn extremely fast.

• You have an insane intrinsic drive and hustle in you that makes you want to learn more and do better every day.

• You're energized by building a startup from the very beginnings, working with the team 6 days per week, Sunday – Friday in the office.

What we’d like

• Familiarity with conversation intelligence products

• Familiarity with G Suite, Slack, Hubspot, Mixpanel, and Planhat

• Familiarity with the home improvement or home services industries

Compensation

Our compensation philosophy is that we always pay top of the market - 90th percentile. What that means is $110,000 base, significant equity, and uncapped commission. This leads to an expected total compensation of up to ~$250,000 with significant upside due to Rilla’s trajectory — this does not include a plethora of benefits.