Renewals Customer Success Manager

Are you passionate about building strong relationships with customers and helping them achieve success? Do you thrive in a fast-paced environment and excel at managing multiple tasks simultaneously? If so, we have an exciting opportunity for you as a Renewals Customer Success Manager at RingCentral.As a key member of our Customer Success team, you will be responsible for driving the renewal process and ensuring our customers continue to receive the highest level of service and value from their RingCentral solutions. You will serve as a trusted advisor to our customers, providing guidance and support throughout their renewal journey. Your excellent communication and organizational skills, coupled with your strong knowledge of our products and services, will enable you to effectively manage and grow our customer relationships.Join our dynamic and collaborative team and make a meaningful impact on the success of our customers and our company.Develop and maintain strong relationships with customers, serving as their main point of contact for all renewal-related mattersProactively reach out to customers to understand their needs and ensure a seamless renewal processAct as a trusted advisor to customers, providing guidance and support on how to maximize the value of their RingCentral solutionsCollaborate with internal teams, including sales, support, and product, to ensure customers receive the highest level of service and valueManage multiple renewal tasks and timelines, ensuring all renewals are completed in a timely and efficient mannerIdentify and address any potential renewal risks and work to mitigate themUtilize strong product knowledge to upsell and cross-sell additional services and features to customers during the renewal processProvide regular updates and reports on the status of renewals and customer feedback to managementContinuously seek opportunities to improve the renewal process and customer experienceMaintain accurate and up-to-date records of customer interactions and renewal activitiesStay informed on industry trends and developments to better support and advise customers on their renewal decisions.RingCentral is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.