Customer Service Representative - Hybrid

As a Customer Service Representative at Rising, also known as a Partner & Provider Support Representative, your main responsibilities include communicating effectively with medical providers via phone and email, addressing inquiries, and resolving bill-specific issues. You will be tasked with providing exceptional customer service, demonstrating empathy and knowledge of clients' needs. Overall, the role is designed to ensure that each customer interaction is positive and leaves a lasting impression.

To become a Customer Service Representative at Rising, you should possess a patient and positive attitude, enjoy working with people, and have strong listening skills. Detail orientation is important, as you’ll need to manage information meticulously. While a background in healthcare can be beneficial, what's most crucial is your ability to empathize and connect with customers, making their experience outstanding.

A typical day for a Customer Service Representative at Rising involves responding to inquiries from medical providers, addressing billing issues, and ensuring a high level of customer satisfaction. You will spend your time primarily on the phone and in email correspondence, working closely with your small team. Each day represents an opportunity to connect with others and make a genuine impact, all while working in a supportive, upbeat environment.

At Rising, the work environment for a Customer Service Representative is relaxed yet professional, featuring a jeans dress code and a focus on teamwork. The company values a friendly atmosphere where employees are encouraged to collaborate, enjoy their work, and make the most of their careers. Plus, there are fun perks like Friday snacks and unlimited coffee!

Customer Service Representatives at Rising enjoy a competitive benefits package including health insurance, a 401k plan with company matching, paid time off, and paid holidays. Additionally, you will experience a friendly work culture with perks like casual Fridays and unlimited coffee, creating a supportive and enjoyable workplace.

When dealing with difficult customers, it's important to stay calm and empathetic. Listening actively to their concerns shows that you care about resolving their issues. Acknowledge their feelings, and use positive language to guide the conversation towards a solution. Remember, the goal is to turn their negative experience into a positive one.

Certainly! Choose a specific instance where you went above and beyond for a customer. Describe the situation, what actions you took to ensure their satisfaction, and the outcome. Ensure you highlight your problem-solving skills and empathy while relating it back to how this experience would benefit your role as a Customer Service Representative at Rising.

The most important quality for a Customer Service Representative is empathy. Understanding customers' feelings and perspective allows you to better address their issues. Providing a warm, supportive interaction can turn a tough situation into a positive experience, ultimately reflecting well on the company.

During busy periods, it's crucial to prioritize by identifying urgent tasks first. I usually make a quick list of issues to tackle based on deadlines and customer needs. This helps ensure I focus on what matters most while still providing timely responses to all customers with the utmost service.

To ensure accuracy, I adopt a meticulous approach to my tasks. I double-check information before finalizing it and utilize checklists for routine tasks. Additionally, I stay organized by managing my time effectively to reduce mistakes, ensuring efficient and reliable service for customers.

I am drawn to Rising because of their commitment to making healthcare more affordable and user-friendly. I appreciate the supportive team environment and the opportunity to contribute to positively impacting people's lives. Being part of a company recognized as a top workplace truly excites me, and I am eager to be part of such an exceptional team.

I welcome feedback as a tool for growth. Constructive criticism helps me improve my skills, so I listen carefully to what’s being said. After receiving feedback, I reflect on it and identify ways to enhance my performance, ensuring I continue to provide stellar service as a Customer Service Representative.

An effective response would be a practical example. Describe a situation where a sudden change required you to adapt. Emphasize your ability to remain flexible, prioritize tasks, and maintain excellent service, ensuring the customer's needs remained front and center.

If you have experience with customer relationship management (CRM) tools or helpdesk software, definitely mention those. Highlight your comfort level with technology, as well as your adaptability to new systems, which is particularly relevant for the role at Rising, where efficient communication and data management are key.

I am motivated by the opportunity to make a difference in people's lives. Providing exceptional service and solving problems that have a real impact on customers gives me great satisfaction. Knowing that my work contributes to a more efficient healthcare system is inspiring and drives me to excel in my role.