Customer Service Rep (7139) - 13501 100th Ave NE

As a Customer Service Representative at JPC LLC dba Domino's in Kirkland, WA, your key responsibilities will include greeting customers, taking their orders, processing payments, and preparing pizza to meet our high standards. You'll also maintain a clean workspace and represent Domino's with a friendly demeanor, ensuring every customer leaves with a smile.

To qualify for the Customer Service Rep position at JPC LLC dba Domino's, you should be at least 16 years old, have strong people skills, and enjoy working in a team-oriented setting. We value dependability and a positive attitude, so being punctual and friendly is essential.

Customer Service Representatives at JPC LLC dba Domino's can enjoy a starting pay of $19.00 per hour, along with paid sick leave as per Washington State law. Qualifying employees also have access to medical, vision, and dental benefits, enhancing the working experience with us.

While previous experience in customer service or food service can be beneficial, it is not strictly necessary to apply for the Customer Service Rep position at JPC LLC dba Domino's. We believe in training team members with great attitudes and a willingness to learn.

At JPC LLC dba Domino's, we foster a collaborative work environment with lots of potential for growth. Customer Service Representatives who demonstrate strong performance can advance to management positions, providing excellent career development opportunities for motivated individuals.

Focus on a specific instance where you went above and beyond to satisfy a customer, explaining what steps you took and the positive outcome. Remember to align your response with Domino's commitment to exceptional customer service.

When faced with a challenging customer, remain calm and listen to their concerns. Explain how you would empathize with their situation, offer solutions, and ensure their satisfaction, ultimately reflecting the values of JPC LLC dba Domino's.

Share your enthusiasm for working with people, your ability to multitask, and any relevant skills or experiences that showcase your readiness for the fast-paced environment at Domino's.

Discuss your ability to assess immediate needs, such as managing customer orders while maintaining cleanliness. Mention how you efficiently handle multiple responsibilities to keep things running smoothly.

Demonstrating knowledge about Domino's commitment to quality, speed, and customer satisfaction will show your genuine interest. You can talk about how their values align with your work ethic.

Reflect on a scenario where teamwork was key to your success. Showcase your role in fostering a collaborative spirit and how everyone’s input contributed positively to the outcome.

Explain that you would address the issue professionally with the customer, offer to replace the product or provide a solution, and ensure adherence to Domino's standards while prioritizing customer satisfaction.

Emphasize the importance of listening carefully, repeating orders back to customers for confirmation, and utilizing the register system effectively to minimize errors during order entry.

Discuss how cleanliness not only meets health and safety standards but also enhances the customer experience, showcasing professionalism and attention to detail, which are critical for JPC LLC dba Domino's.

Address this situation delicately by emphasizing the importance of open communication. You might bring it to their attention directly or inform a supervisor if the behavior persists, always prioritizing the team's integrity and customer safety.