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Customer Support Specialist

Roadie, a UPS Company, is looking for a Customer Support Specialist with excellent communication and problem-solving skills to provide support to the Roadie community.

Skills

  • Strong written and verbal communication skills
  • Ability to problem solve and troubleshoot efficiently
  • Experience with Salesforce is a plus

Responsibilities

  • Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members
  • Proactively monitor in-progress deliveries and take corrective action when necessary
  • Collaborate with team members from various Roadie departments to ensure seamless delivery experience

Benefits

  • Competitive compensation packages
  • 100% covered health insurance premiums for yourself
  • 401k with company match
  • Tuition and student loan repayment assistance
  • Generous PTO
  • Monthly 3-day weekends
  • Monthly WFH stipend
To read the complete job description, please click on the ‘Apply’ button

Roadie is a crowdsourced delivery platform that enables urgent, same-day and local next-day delivery of just about anything, anywhere in the U.S.

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CULTURE VALUES
Inclusive & Diverse
Mission Driven
Rapid Growth
Collaboration over Competition
Growth & Learning
BENEFITS & PERKS
Medical Insurance
Paid Time-Off
Equity
Sabbatical
4 Day Work Week
Education Stipend
Flex-Friendly
FUNDING
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
SALARY RANGE
$35,000/yr - $45,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
March 4, 2024

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