Supervisor Fleet Care (Full Time, San Francisco)

Why roadsurfer?
As a roadsurfer you are part of an open, fast-growing team with ambitious goals and a great team spirit. We stick together and combine a brutal hands-on mentality with fun at work! It means shaping the future of outdoor travel and building an ecosystem for sustainable outdoor travel. We are growing fast, so hop on board and join us on our journey. We’re looking for motivated and passionate people whose hearts beat for campers.

• TEAMSPIRIT & TEAMEVENTS: Look forward to a collegial atmosphere with flat hierarchies, lots of fun and great team spirit as well as regular team events such as joint barbecues or simply an after-work drink at your station. 

• CAMPER BUDGET: You get a free rental for our campers so you can experience the #happyroadsurfing lifestyle for yourself.

• DISCOUNTS: Take advantage of our corporate benefits platform and Family & Friends discounts.

• TRAVEL: As a global company, you'll be able to take advantage of your camper budget in any of our stations across the globe!

• Healthcare Reimbursement for full-time employees
  

The role - Your passion:

The Supervisor Fleet Care will establish and implement short and long-range fleet care objectives for their station by overseeing related fleet/vehicle functions and activities, and administer company policies and procedures. Responsible for the technical management and guidance of the agents who are assigned to the preparation of the vehicles.

• Your main task is Fleet Care which includes keeping our vehicles on the road in terms of traffic safety and customer satisfaction.

• Oversee and coordinate all processes related to camper van preparation, ensuring they are ready for customer use.

• Upon vehicle returns check for any damage, report this to into WAVE and coordinate with Damage Control Manager and Munich HQ and initiate the appropriate repairs.

• Manage the technical operations and provide guidance to station agents, ensuring efficiency and high-quality work.

• Conduct training sessions and proactively contribute to the development of station agents to maintain operational excellence.

• Inspect returned camper vans for damage, report findings and initiate necessary repairs.

• Uphold and enforce quality standards in vehicle preparation and maintenance to ensure customer satisfaction.

• Monitor inventory, assist in stock replenishment, and ensure campers are in high quality working order.

• Completing daily list such as verification of black/grey tanks are empty prior to departure, confirm windshield fluid/coolants are at appropriate levels.

• Assist in managing day-to-day operations, ensuring smooth workflow and excellent customer experience.

• Other duties as assigned.

What you need to surf the wave with us

• A high degree of flexibility, occasional willingness to travel, and manual dexterity are natural for you.

• Strong written/verbal communication skills; able to read, write and speak English to interact effectively with a global customer base. (Multilingual a plus)

• Must be able to lift up to 25+ pounds.

• Able to work indoors and outdoors, in varying weather, to include extreme heat/cold.

• Position may be exposed to fumes, dust, odors and cold/hot temperature extremes.

• Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing).

• Ability to perform cleaning duties within work area as needed including the use of cleaning chemicals.

• Ability to work both independently and collaboratively.

• Excellent time management skills with the ability to assign and delegate tasks.

• Proficient with Microsoft Office Suite or related software.

• Excellent organizational skills and attention to detail.

• 2+ years supervisory experience in retail/hospitality (RV industry a plus)

• Due to auto insurance requirements, you must be 21 years of age or older.

What We Offer: 

• Competitive salary

• Healthcare Reimbursement for Full Time Employees

• Telehealth & Teletherapy through Doctegrity

• Opportunity to work in a dynamic and growing company

• A collaborative and supportive work environment

• Opportunities for career advancement within the organization

• Be a roadsurfer with an Annual Camper Rental Allowance

• 401k with 1% matching 

• Up to 20 days of PTO accrued as you work

• 48 hours of sick leave annually

Location: 588 Brannan St, San Francisco, CA 94107
Compensation: $27-$30 per hour (based on experience)

Candidates are required to undergo a background check, and if the position involves operating a company vehicle, a motor vehicle report will also be required. Criminal history will not automatically disqualify an applicant from consideration. We are committed to providing equal employment opportunities and will conduct an individualized assessment of applicants with criminal records to determine their suitability for the position, based on relevant factors.

roadsurfer is an equal opportunity employer. Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, genetic information, marital status, military status, protected veteran status or any other category protected by law.

Ready to surf?

Are you made for the job? Then we look forward to receiving your application! If you have any questions, please feel free to contact us at teamUSA@roadsurfer.com and we will get back to you as soon as possible.

ABOUT #ROADSURFER

We are more than Europe's largest campervan rental company. In 2021 we launched our platform roadsurfer spots in addition to our other products rent, abo and sales – a platform where you can discover and book unique camping spots. But that’s only the beginning. We are growing fast, so hop on board and join us on our journey. The roadsurfer philosophy is simple: rent an RV, start your adventure, be happy. Come ride the wave with us!