Training & Learning Manager (m/f/d) - North America

As a Training & Learning Manager at Roadsurfer, your primary responsibilities will include leading onboarding sessions for new hires to ensure they are fully prepared to thrive from day one. You'll also conduct on-site training sessions at various locations, manage interactive online learning experiences, and collaborate with different teams to share important information. Additionally, you'll be tasked with developing effective training materials to streamline learning for all employees, making it a crucial role in our fast-paced environment.

To be considered for the Training & Learning Manager role at Roadsurfer, candidates should have at least 1-2 years of experience in training or learning development, particularly in a dynamic setting. Strong communication and presentation skills are essential. While a Bachelor's degree in a related field is preferred, additional qualifications such as training and development certifications can be advantageous. Flexibility and the ability to travel are also important aspects of this role.

Roadsurfer is committed to your personal and professional growth as a Training & Learning Manager. We offer an individual Growth Plan tailored to your aspirations and continually support your journey through our Inhouse Academy, allowing you to sharpen your skills and expand your expertise. You'll also have access to various training resources that contribute to your ongoing development and career advancement within the company.

The Training & Learning Manager role at Roadsurfer is flexible, as it allows for both remote work and travel. Candidates can work from home or the office, and travel to different locations is required to conduct hands-on training sessions. Flexibility in working hours further supports a balanced work-life experience, appealing to those who enjoy the excitement of travel.

In addition to a competitive salary, Training & Learning Managers at Roadsurfer enjoy several benefits, including healthcare reimbursement, an annual camper rental allowance, and savings plans such as a 401k with matching. You'll also receive generous paid time off, opportunities for working in a supportive, collaborative environment, and access to corporate discounts on a variety of services, making your experience with us all the more rewarding.

When answering this question, highlight specific experiences where you've developed or conducted training programs. Be sure to mention any particular strategies you used that align with Roadsurfer’s values, such as engaging learners or creating effective training resources. Showcase your adaptability and growth in the field of learning and development.

Discuss your strategies for making training sessions interactive and learner-focused. Examples could include the use of collaborative learning techniques, leveraging technology, or incorporating real-life scenarios that resonate with participants. Emphasize your commitment to creating an enjoyable learning environment that motivates and inspires team members.

Highlight any online tools you've employed in the past, such as Learning Management Systems (LMS), video conferencing platforms, or interactive e-learning software. Explain how you have integrated these tools to create an engaging and effective online learning environment that fits the needs of diverse learners.

Address your approach to receiving and acting on feedback, emphasizing the importance of continuous improvement in your training methods. Share an example of how constructive feedback has influenced your training sessions positively, showcasing your openness to growth and adaptability.

When responding, describe a specific training initiative, detailing its objectives, delivery method, and the outcomes achieved. Highlight metrics or qualitative feedback that demonstrate the program’s success, showcasing your ability to create impactful learning experiences that align with Roadsurfer’s objectives.

Discuss methods you use to ensure uniformity in training content and delivery across various sites. This might include creating standardized training materials, conducting train-the-trainer sessions, or maintaining regular communication with local teams to share updates and best practices that align with Roadsurfer's standards.

Explain how empathy informs your approach to training, especially in understanding participant needs and facilitating a supportive learning environment. Provide examples of scenarios where showing empathy helped to enhance participant engagement or foster a positive atmosphere during a training session.

Mention resources you utilize, such as professional workshops, webinars, or industry publications. Highlight your commitment to lifelong learning and how staying up-to-date with trends helps you implement innovative techniques in your training sessions, benefitting Roadsurfer.

Discuss your understanding of Roadsurfer's mission and values, and how you would tailor training programs to support company objectives. Share ideas on how you can contribute to team development in a way that promotes Roadsurfer’s culture and enhances overall performance.

Reflect on key qualities such as strong communication skills, adaptability, and a passion for fostering learning. Illustrate these qualities with examples of how you’ve demonstrated them in your previous roles, reinforcing how they’ll enable you to thrive as a Training & Learning Manager at Roadsurfer.