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Customer Experience Representative, Platinum Desk image - Rise Careers
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Customer Experience Representative, Platinum Desk - job 1 of 3

Robinhood is a leading fintech company democratizing finance with a focus on providing an outstanding customer experience. They are seeking curious individuals to help support their engaged customer base.

Skills

  • Critical thinking
  • Analytical skills
  • Communication skills
  • Problem-solving
  • Financial services knowledge

Responsibilities

  • Deliver an outstanding customer experience by solving customer issues efficiently and effectively with empathy
  • Engage with customers via proactive outbound calls to educate, inform and add value
  • Communicate with customers using email, chat and phone channels
  • Identify and communicate customer pain points to the product and engineering team
  • Contribute to improving customer-facing processes and knowledge articles

Education

  • Bachelor's Degree from an accredited institution
  • FINRA Series 7 and 63 Licenses

Benefits

  • 100% paid health insurance for employees with 90% coverage for dependents
  • Annual lifestyle wallet for personal wellness
  • Mental health support for employees and eligible dependents
  • Generous time away including holidays and parental leave
  • Lively office environment with catered meals
To read the complete job description, please click on the ‘Apply’ button

Average salary estimate

$37000 / YEARLY (est.)
min
max
$34000K
$40000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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Robinhood is a leading financial services company headquartered in Menlo Park, California. The company was founded in 2013 and currently has 23.9 million funded customers, 13.7 million monthly active users, and $130 billion in assets under custody.

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BADGES
Badge ChangemakerBadge Family FriendlyBadge Flexible CultureBadge Work&Life Balance
CULTURE VALUES
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Dare to be Different
Reward & Recognition
Fast-Paced
BENEFITS & PERKS
Maternity Leave
Paternity Leave
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401K Matching
Paid Holidays
Paid Sick Days
Paid Time-Off
Learning & Development
Social Gatherings
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$34,000/yr - $40,000/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
January 11, 2025

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