Customer Experience Representative, Platinum Desk - job 1 of 3
Skills
- Critical thinking
- Analytical skills
- Communication skills
- Problem-solving
- Financial services knowledge
Responsibilities
- Deliver an outstanding customer experience by solving customer issues efficiently and effectively with empathy
- Engage with customers via proactive outbound calls to educate, inform and add value
- Communicate with customers using email, chat and phone channels
- Identify and communicate customer pain points to the product and engineering team
- Contribute to improving customer-facing processes and knowledge articles
Education
- Bachelor's Degree from an accredited institution
- FINRA Series 7 and 63 Licenses
Benefits
- 100% paid health insurance for employees with 90% coverage for dependents
- Annual lifestyle wallet for personal wellness
- Mental health support for employees and eligible dependents
- Generous time away including holidays and parental leave
- Lively office environment with catered meals
Average salary estimate
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Robinhood is a leading financial services company headquartered in Menlo Park, California. The company was founded in 2013 and currently has 23.9 million funded customers, 13.7 million monthly active users, and $130 billion in assets under custody.
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