Key Account Specialist
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
As part of the part of the global Integrated Supply Chain Organization, your mission is to deliver the best experience to our customers. You will analyze, plan and implement process development and process improvement for global product supply escalation. You will liaison between distributors, direct customers, sales offices, international subsidiaries, and manufacturing facilities. You will be reporting to EMEA Customer Relationship Manager.
Your Responsibilities:
- Provide high quality of customer support to identified Key Customers (Local or Regional)
- Interaction with all partners providing product information.
- Handle and resolve customer complaints.
- Represent Supply chain and be the voice of the Customers in the organization.
- Improve existing processes.
- Provide proactive delivery information using the appropriate tools, presentations and reports, within an agreed Service level agreement.
- Work on customized report if required, with a focus on critical items.
- Attend Customer calls, if required.
The Essentials - You Will Have:
- You have min. 2 years' experience in a customer service environment, or supply chain role.
- Strong affinity with supply chain and customer Service
- Fluent in English (verbal and written), fluency other European languages is a plus.
- Knowledge of Office 365 (Excel and PPT are a must)
The Preferred - You Might Also Have:
- End-to-end Supply Chain thinking – you comprehend of all Supply Chain functions and translate this to a customer facing conversation.
- You take ownership of your client base.
- Knowledge of SAP and Oracle.
What We Offer:
Our benefits package includes …
- Comprehensive mindfulness programs with a premium membership to Calm
- Volunteer Paid Time off available after 6 months of employment for eligible employees
- Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
- On-demand digital course library for professional development
... and other local benefits!
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
#LI-Hybrid
#LI-AL1
Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
Average salary estimate
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At Rockwell Automation, we're on a mission to make the world more productive, sustainable, and agile, and we invite you to be a part of that journey as a Key Account Specialist in Katowice, Poland. In this pivotal role, you will serve as the crucial link between our customers and our global Integrated Supply Chain Organization. Your responsibilities will encompass providing high-quality customer support to our valued Key Customers, whether they're local or regional. We’re counting on you to analyze and implement process improvements that enhance the customer experience while improving our supply chain efficiencies. You'll interact with all partners to convey vital product information and resolve any customer complaints that may arise. Your skill in representing the voice of the customer within our organization will be key in driving necessary changes. With your background in customer service or supply chain and a knack for using tools like Office 365, you'll be well-equipped to improve existing processes and provide insights through customized reports. This is more than just a job—it's an opportunity to make a difference and help shape the industry. Join us at Rockwell Automation, where together we can solve customer challenges and leave a lasting impact on the world.
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