Rod Warranty Technician

Rod Warranty Technician I

Fish Division

Shimano North America Fishing, Inc. is a global company offering the world’s sporting community with top labels and brands including Shimano, Pearl Izumi, G. Loomis, Power Pro and Innovative Textiles, Inc. (ITI). We are seeking a Rod Warranty Technician to join our team!

We are proud of our staff; diverse in talent, interests and backgrounds. Job seekers can find unique, one of a kind job opportunities in our fishing and cycling divisions, including national and regional sales, marketing, retail services and distribution. We offer an exceptional array of employee benefits and we are proud of a workforce that takes advantage of the health and wellness benefits we offer. Those that seek opportunities with employers that focus on reducing negative impacts on the environment need look no further SHIMANO NORTH AMERICA. Our company is an ISO14001 certified business where environmental compliance and continual improvements are part of our business philosophy and operations. If you feel you can bring talent, innovation and enthusiasm to our workforce then please consider the opportunities we have available.

Job Summary:

The Rod Warranty Technician is responsible for facilitating the rod warranties for Shimano American Corporation by providing and ensuring A+ customer service.

Job Level:

Entry

Essential Duties/Responsibilities:

• Ensure Shimano’s rod warranty policy is followed accurately.
• Properly evaluate rod returns for warranty. Contact customers when they do not qualify and offer the express warranties.
• Check rod warranty replacement orders for backorders. Make substitutions for discontinued rods. Contact customers when they have a wait for replacement rods.
• Investigate and reserve the optimal amount of rods for warranty safety stock. Maintain warranty safety stock bi-monthly.
• Contact customers with delinquent express warranty return authorizations.
• Run rod non-conformances reports.
• Provide return authorization inspection and processing for fishing reels and accessories.
• Assist QA manager with any reporting they may deem necessary for quality control purposes.
• Work hand in hand with CSS team to clear up any errors with warranty related orders that may arise.

Job Qualifications:

• 
  High degree of knowledge of Shimano fishing rods. Must understand rod construction, materials, and rod breakages. Know different models, intended uses and suitable substitution. Intelligently communicate with customers various types of fishing.
• Good verbal and written communication skills.
• Strong analytical and follow through skills.
• Ability to develop and maintain positive relationship with customers and within other Shimano departments. Strong appreciation of customer importance. Be ready and eager to lend a hand to help customers and peers with challenges.
• Computer skills (PC: Windows, Excel, Word, AS400 knowledge).
• Attention to detail is essential.
• Effective time-management skills.
• Ability to work in a warehouse environment on a regular/full-time basis.
• Lift and move materials 50 plus pounds.
• Ability to work in fast paced environment.
• Must be a well-organized, observant, self-starter, who can manage a variety of projects simultaneously with little oversight.
• Frequent overtime required.

Education:

High School diploma or GED equivalent

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualification associated with the job. Shimano North America reserves the right to modify and change responsibilities and duties herein without notice.

Shimano North America is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status or any classification protected by federal, state, or local law.