Room Attendant

JOB SUMMARY

The overall objective and purpose of the Room Attendant position are to maintain the cleanliness of guest rooms. The incumbent is responsible for making beds, removing dirty linen, cleaning bathrooms and kitchens, dusting and vacuuming, emptying trash, and making the room neat and tidy. They are to provide the highest level of service in support of the mission, core values, standards, and goals established by the company

CORE RESPONSIBILITIES

• Greet and interact with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclature
• Maintain the integrity of the guests’ privacy, including confidentiality of personal information and key control
• Bring all dirty linen from guest rooms to the laundry area to be washed
• Transfer clean linen from the laundry room to the guest rooms
• Remove trash from guest rooms and dispose of according to specifications
• Make beds, dust rooms to include but not limited to furniture, fixtures, artwork, baseboards, and window sills, vacuum floors, clean bathrooms, empty trash and refresh towels according to the specifications outlined in the standard operating procedures
• Place all items, including and not limited to furniture, throws, pillows, appliances, glassware, plates, silverware, bathroom supplies, and amenities in the proper location and to the specifications outlined in the standard operating procedure
• Maintain organization and supply of cleaning products and linen
• Maintain neat and orderly storage closets
• Use software program to communicate any deficiencies in rooms and hallways, including but not limited to remote controls, TVs, light bulbs, plumbing, and repairs
• Work efficiently in order to meet daily requirements
• Respond promptly to questions, concerns, and special requests. The follow-up to ensure the guest is satisfied
• Solve problems proficiently
• Secure lost items according to the specifications
• Maintain a neat and organized work area
• Maintain the integrity of Company proprietary information and protect Company assets
• Maintain complete knowledge in the use of equipment and property management systems and access according to specifications
• Maintain complete knowledge and comply with company policies and procedures
• Maintain neat, clean, and professional appearance according to standards
• Follow all company safety and security policies and procedures. Report accidents, injuries, and unsafe conditions
• Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.
• Develop and maintain a positive working relationship and support the team to achieve our goals
• Attend required training and meetings
• All other duties as assigned, planned or un-planned

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to perform all Room Attendant-related tasks and proficiently use job-related tools and equipment
• Ability to remain calm in various situations, use sound judgment and effectively solve problems
• Ability to read and interpret documents such as safety rules and procedural manuals
• Strong written, verbal, and interpersonal skills
• Ability to follow instructions, prioritize and multi-task

MINIMUM QUALIFICATIONS

• High school diploma, General Education Degree, or related training equivalent- required
• Minimum of 6 months of relevant work experience in similar scope and title – required
• Ability to communicate in the English language – preferred

SUPERVISORY RESPONSIBILITIES

• None

WORK ENVIRONMENT

• Must be comfortable working in a shared space, with constant noise, without the use of a private office.
• Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
• Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice.

PHYSICAL DEMANDS

• While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, stand, stoop, bend and crouch up to 8 hours on a daily basis.
• Push, pull, and lift up to 50 lbs.
• While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting and standing for long and short periods of time.

Education

• High School or better

• Technical/other training or better

Skills

• Team Player
• Self-motivation
• Organizing

Behaviors

• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Self-Starter: Inspired to perform without outside help
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization