RTX is hiring: CX/UX Strategist in McKinney

As a CX/UX Strategist at RTX, your primary responsibilities will include conducting user research, developing user flows, creating prototypes, and leading design thinking workshops. You will assess and optimize the user experience of both new and existing service offerings, ensuring they meet user needs and expectations. Additionally, you'll collaborate with various teams to ensure that design goals align with our business objectives.

To qualify for the CX/UX Strategist position at RTX, you'll typically need a Bachelor's Degree in a related field and at least 8 years of experience in graphic design for web and/or mobile, or 16 years of experience in lieu of a degree. Strong graphic design skills, understanding of user experience practices, and experience with prototyping technologies like Figma or InVision are crucial.

At RTX, we emphasize a collaborative environment. As a CX/UX Strategist, you will work alongside program managers, business analysts, and technical staff to identify design requirements and goals. We believe that collaborative design thinking workshops are key to uncovering insights, and we encourage cross-disciplinary teamwork to achieve outstanding user experiences.

In the role of CX/UX Strategist at RTX, you are expected to be proficient with at least one clickable prototype technology. Popular tools in use include Figma, Adobe XD, InVision, and Sketch. Proficiency in these tools will empower you to create effective prototypes that illustrate your design concepts.

What sets the CX/UX Strategist role at RTX apart is our commitment to innovation and user-centered design. You will have the autonomy to pioneer new methodologies and protocols for data collection while working on cutting-edge design projects that have a real impact on our user's experience. The chance to lead workshops and manage outsourced design projects also offers a dynamic work environment.

In approaching user research for UX design, I start by identifying the goals of the research. I utilize a mix of qualitative and quantitative methods, including surveys, interviews, and usability testing. This helps to gather insights about user behaviors and needs, which informs my design decisions.

Certainly! My design process begins with understanding user needs and business goals. Then, I sketch initial ideas and create user flows. Following that, I develop wireframes and interactive prototypes. I continuously test these designs and gather feedback before finalizing the product, ensuring it meets both user expectations and functional requirements.

In design thinking workshops, I typically use the double diamond model to explore both problem and solution spaces. I encourage brainstorming, empathy mapping, and iterative prototyping, collecting feedback at every stage. This iterative process helps us to refine our ideas based on real user needs.

When faced with tight deadlines in UX design projects, I prioritize tasks by focusing on the most critical features first. I communicate transparently with stakeholders about what can realistically be achieved within the time frame, and I utilize agile methodologies to stay flexible and respond to changing requirements when necessary.

I ensure my designs are user-centered by involving users throughout the entire design process. I conduct interviews, usability tests, and gather feedback on prototypes. This ensures that user insights strongly influence the final design, making it intuitive and effective for the target audience.

I have a solid grounding in accessibility standards like WCAG, ensuring my designs are usable by people with various disabilities. This includes proper color contrast, keyboard navigability, and screen reader compatibility, all of which I incorporate during the design process to ensure inclusivity.

Yes, I once worked on a project where initial user feedback highlighted significant usability issues. We quickly pivoted our design approach by conducting additional user testing sessions to gather more insights. This led us to redesign the interface based on real user feedback, which ultimately enhanced the product's usability.

I stay current with UX design trends by regularly reading industry blogs, attending conferences, and participating in webinars. I also engage in professional networks and online communities where practitioners share their experiences and insights, ensuring I remain informed and inspired by the latest developments in the field.

Storytelling is crucial in UX design as it helps to create relatable user journeys. By weaving narratives into the design process, I can better communicate how users will interact with a product, making it easier to visualize their experience and identify potential pain points.

Metrics play a significant role in my design decisions; they provide tangible data on user behavior and preferences. I utilize analytics tools to track user interactions and gather feedback, using this data to inform future design iterations, thereby ensuring that user needs are at the forefront of the design process.