Provider Success Associate (Remote)

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being. 

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

About the Role

We’re seeking a Provider Success Associate to join the growing Provider Success Team at Rula! After a therapist has chosen to join the Rula network, our Provider Success Associates (PSAs) are responsible for strategically guiding them through a thoughtful onboarding experience and beyond. Rula therapists should feel like a human whom they know and trust has their back at Rula, all thanks to the PSA Team. As a Provider Success Associate, you’ll partner with therapists to help them achieve their goals and grow their practices, building trust through meaningful interactions throughout their journey. Examples include ensuring their caseload goals are met and monitoring core metrics on a therapist’s progress with Rula. 

Required Qualifications

• Equivalent of 2+ years of experience in Customer Success, Account Management, Sales or similar fields.

• Experience working in an external customer facing role where effective and succinct communication (written and verbal) is crucial

• Experience working in cross-functional professional environment with both internal and external stakeholders

• Experience maintaining an individual book of business independently, requiring strong organization skills for success

• Experience understanding, interpreting and communicating key metrics

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

• CRM Experience (preferably Salesforce)

• Experience working in a high-growth start up environment.

We're serious about your well-being! As part of our team, full-time employees receive:

• 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments

• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States

• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA

• 401(k) plan access: Start saving for your future

• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)

• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering

• Employee Assistance Program (EAP): Support for your mental and physical health

• New hire home office stipend: Set up your workspace for success

• Quarterly department stipend: Fund team-building activities or in-person gatherings

• Wellness events and lunch & learns: Explore a variety of engaging topics

• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all

• Discounted programs: Fetch, SmartSpend, Ladder, SoFi

Our team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone.  We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.