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Billing Coordinator III - REMOTE

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .Job Description :SummaryThe Billing Coordinator III is responsible for: Becoming familiar with the organization's systems and making recommendations to modify or develop new procedures to meet specialized needs of the customers or business users - Daily auditing and verification review of the expense paid and/or weekly billing of individual clients. Preparing and maintaining audit documents for accuracy both operationally and contractually Excellent communication skills are needed in order to interface with operating locations, internal functional departments and clients.Essential Functions• Audit manifests daily by verification of notes and adding revenue and reviewing expense to be paid• Audit manifests daily by using the Customer Weekly Report• Invoice assigned Clients daily and/or weekly• Understand the contract for each Client assigned• Maintain Client contract files and perform audits as assigned by Supervisor• Maintain Client billing instruction documentation• Train as backup for other Clients in the event another Billing Specialist is out of the office• Communicate with field operations either via email or phone for clarification• Research any discrepancies or previous billings of an order to ensure accuracy• Other duties as assignedSkills and Abilities• Good written and verbal communication skills• Ability to work with minimum supervision• Ability to work a flexible schedule to meet business needs• Excellent customer service skills]• Ability to prioritize, handle multiple take, and meet tight timelines• Computer literate with general knowledge of software to include Microsoft Office Suite requiredQualifications• H.S. diploma/GED required• Computer literate with general knowledge of software to include Microsoft Office Suite requiredJob Category: Credit & CollectionsCompensation Information :The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:Pay Type :HourlyMinimum Pay Range:$20.00Maximum Pay Range:$20.00Benefits Information:For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.Security Notice for Applicants:Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.Current Employees :If you are a current employee at Ryder, please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .#wd
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What You Should Know About Billing Coordinator III - REMOTE, Ryder System

Are you ready to take the next step in your career? Join Ryder as a Billing Coordinator III in beautiful Annapolis, MD, where you can work from the comfort of your home! In this role, you'll be at the heart of our financial operations, ensuring accuracy and efficiency in billing procedures for our valued clients. Your day-to-day will include auditing and verifying expenses, invoicing clients, and interacting with various departments to clarify billing inquiries. It’s not just about crunching numbers; we’re looking for someone who thrives on communication, has sharp analytical skills, and can adapt to a dynamic work environment. You'll support our business by recommending process modifications to meet unique client needs, maintaining accurate contract documentation, and getting hands-on with client training when needed. So if you have experience in billing or collections, a knack for organization, and a passion for excellent customer service, we're excited to hear from you. Join us at Ryder and help drive our operations forward while enjoying the benefits of a supportive team and a flexible working schedule!

Frequently Asked Questions (FAQs) for Billing Coordinator III - REMOTE Role at Ryder System
What are the main responsibilities of a Billing Coordinator III at Ryder?

As a Billing Coordinator III at Ryder, you’ll be responsible for daily auditing of billing and expense reports, ensuring accuracy in invoicing clients, and maintaining comprehensive client contract files. You'll communicate with various departments to resolve discrepancies and make recommendations for improved procedures tailored to client needs. Your ability to handle multiple tasks efficiently while ensuring all billing instructions are followed will be crucial in this role.

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What qualifications do I need to become a Billing Coordinator III at Ryder?

To qualify for the Billing Coordinator III position at Ryder, you need a high school diploma or GED, alongside solid computer skills with proficiency in Microsoft Office Suite. Experience in billing or related fields is advantageous, and exceptional communication and customer service skills are essential for this role. Being able to work independently and adapt to a flexible schedule will also serve you well.

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How does Ryder support the professional development of Billing Coordinators?

Ryder is dedicated to your growth as a Billing Coordinator III by providing opportunities for training and development. In addition to hands-on experience within your role, you will have access to resources that enhance your skills in billing and customer service to help you grow within the company and advance your career.

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Is the Billing Coordinator III position at Ryder remote?

Yes, the Billing Coordinator III position at Ryder allows for remote work, providing you the flexibility to manage your professional commitments from the comfort of your home. This arrangement helps you achieve a better work-life balance while contributing to our team.

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What benefits does Ryder offer for Billing Coordinator III roles?

Ryder offers a comprehensive benefits package for full-time employees, including medical, dental, and vision insurance, as well as life and disability insurance. You'll also enjoy paid time off for various needs and a competitive 401(k) retirement savings plan. We aim to ensure our employees feel valued and supported in their roles.

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Common Interview Questions for Billing Coordinator III - REMOTE
How do you prioritize your tasks as a Billing Coordinator?

When answering this question, outline your approach to organization and time management, sharing examples of how you've successfully prioritized tasks in past roles. Highlight tools you use, like spreadsheets or task management software, to keep track of deadlines and ensure that all client needs are met on time.

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Can you describe a time when you had to resolve a billing discrepancy?

For this question, provide a concrete example detailing the steps you took to investigate the discrepancy, communicate with clients or team members, and how you ensured a resolution that satisfied all parties. This will demonstrate your problem-solving skills and customer service orientation.

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What software are you familiar with that will aid your role as a Billing Coordinator?

Talk about the specific accounting and billing software you have used in past roles, such as Excel, QuickBooks, or proprietary systems. Explain how your experience with these tools will help you efficiently manage billing processes at Ryder.

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How do you ensure accuracy in your billing processes?

Share your strategies for double-checking work and the importance of detail-oriented practices in billing. Discuss methods such as regular audits and reconciliations to maintain high accuracy levels, ensuring client trust and satisfaction.

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How do you handle a difficult customer regarding billing issues?

Highlight your communication and interpersonal skills. Discuss the importance of listening to the customer's concerns and demonstrating empathy while also providing clear solutions to the issue at hand, which is essential for maintaining positive relationships.

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What do you understand about Ryder’s billing process and practices?

Demonstrating your knowledge of Ryder’s processes, discuss aspects of their billing operations that you've researched. Tailoring your knowledge to align with the company's practices shows your genuine interest in the position and readiness to contribute.

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How do you stay updated on industry best practices in billing?

Mention any relevant online courses, webinars, or professional associations you are part of. Discussing how you actively seek continuous improvement in your field will showcase your commitment to professional growth.

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Describe your experience with client contract maintenance.

Detail your previous roles where you've managed client contracts, emphasizing your attention to detail and organization skills in maintaining accurate files and ensuring compliance with contract terms.

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What motivates you to be a Billing Coordinator?

Share your passion for finance and administration, focusing on what aspects of the billing process you find most fulfilling. It could be the satisfaction of solving discrepancies, helping clients, or maintaining smooth operational flow.

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What steps would you take if you identified an error in a client’s invoice?

Describe a thorough approach for handling the situation, including identifying the error, notifying the appropriate stakeholders, and resolving the issue with the client. This displays your proactive approach and capability to handle potential discrepancies responsibly.

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Ryder System, Inc. is a leading provider of commercial transportation, logistics, and supply chain management solutions, serving customers throughout North America, Europe and Asia. Over the past 80 years, Ryder has earned a reputation for deliver...

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DATE POSTED
March 20, 2025

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