Sales Support Specialist

About Intermedia

Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.

Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!

Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!

Are you ready to make your mark?

About the role:

Our Sales Support Specialists are key to extending our “Worry Free Experience” to our Intermedia Voice sales partners. As part of our Sales Team, Specialists assure accurate, efficient communications with our partners, their customers and within our own channel team. This role is responsible for project management from quote-to-order and provide white glove service to contribute to continued growth in our partner channel. Successful specialists who excel in this role and demonstrate a desire and ability to sell may be considered for lead positions plus a wide variety of sales and support positions in our company.

What you will be doing:

• Handle inbound calls and email requests from external channel partners and internal sales groups, including de-escalating situations.
• Assist with quote-to-order process and follow up on related tasks.
• Partner with Order Provisioning Team for provisioning voice accounts and porting.
• Work with various Sales Teams to manage account pricing.
• Act as the point of contact for channel partners for voice issues and collaborate with internal teams to resolve them.
• Guide the channel partners through troubleshooting and navigating the portal and Intermedia products and services.

What you will bring to the role:

• College degree preferred.
• Minimum 3 years in customer support, project management, and/or sales roles or support.
• Experience working within an inbound call queue.
• Tech savvy, preferably with telecom or SaaS industry experience.
• Experience and/or familiarity with Salesforce.com or other CRM tools.
• Capability to successfully interact and build trust with the channel partners and sales teams.
• Ability to adapt to a constantly changing environment and learn quickly on the job.
• Well organized, detail-oriented and able to multi-task.
• Self-starter, requiring little direct supervision.
• Excellent written and oral communications skills.
• Must be a team player.

Diversity, Inclusion, and Equal Opportunity

We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.