Support Analyst, Rodeo

Phillips 66 & YOU - Together we can fuel the future

Phillips 66 has more than 140 years of experience in providing the energy that enables people to dream bigger and go farther, faster. We are committed to improving lives, and that is our promise to our employees and our communities. We are sustained by the backgrounds and experiences of our diverse teams, which reflect who we are, the environment we create and how we work together. Our company is built on values of safety, honor and commitment. We call our cultural mindset Our Energy in Action, which we define through four simple, intuitive behaviors: We work for the greater good, create an environment of trust, seek different perspectives and achieve excellence. Phillips 66 was recognized by Forbes as one of “America’s Best Employers” in 2021

Learn more about Phillips 66 and watch our video "Trying New Things" by visiting phillips66.com/about.

Love working in an ever-changing IT environment where no two days are ever the same? Do you want to be part of a great team and love troubleshooting and assisting people with their IT issues? Are you highly detail oriented, adaptable, and self-motivated? If you answered yes to all these questions, this is the job for you!

Reporting to the San Francisco IT Area Lead, the Support Analyst will provide technical support to business users at the Phillips 66 Rodeo Refinery and to Midstream and other businesses in the San Francisco support area. This role will provide troubleshooting, management, monitoring, and hands on support for internal telecommunications systems in the site’s geographical support area (examples may include desktops, switches, fiber, wired and wireless Ethernet, phone and Active Directory). The role will participate in corporate technical knowledge sharing / best practice network teams.

Responsibilities May Include

Provide reliable and efficient end user support for personal computing environments and critical business applications

Troubleshooting and mitigating build, application, and system performance issues

Building and maintaining relationships with technical partners in the business

Coordinating resources and suppliers to complete projects and work requests

Collaborating with central infrastructure and Regional Infrastructure Analyst to assist with hardware refresh activities

Able to identify process improvements and propagate best practices

Optimize IT service delivery by improving reliability, efficiency, quality, and cost effectiveness of defined components of services while following corporate standards and safety practices

Track and maintain IT hardware

Maintain service delivery while following safety practices

Maintaining documentation of supported systems

Able to actively participate in an after-hours (call-out) schedule in support of critical systems and infrastructure

Required Qualifications

Legally authorized to work in the job posting country

High school diploma or GED

3 or more years of experience in applicable Information Technology discipline

2 or more years of direct experience in troubleshooting Microsoft Windows Operating Systems

Proven ability and willingness to provide day-to-day and after-hours support (24x7) as appropriate

Demonstrated strong analytical and problem-solving skills

Proven verbal and written communication skills for direct customer interaction

Proven ability to master and apply advanced and specialized technical training

Proven ability to work well with business, and local and remote IT resources

Proven ability to deliver on commitments

Ability to safely operate a motor vehicle in the refinery around process equipment

Willing and able to obtain a Transportation Worker Identification Card (TWIC). Information can be found at https://www.tsa.gov/for-industry/twic

Compliance with refinery safety requirements including wearing appropriate personal protective equipment when necessary

Physical Qualifications

Able to lift computer equipment that weighs up to 30 lbs. from the floor and safely carry up 4 flights of stairs

Able to bend, stoop, or crawl under furniture to connect wiring

Able to bend to pick up equipment and load pull cart

Able to lift an individual item weighing up to 30 lbs.

Able to push/pull equipment on a cart of up to 100 lbs.

Able to climb 4 or more flights of stairs to access field hardware

Must be clean shaven to comply with the refinery safety facial hair policy

Preferred Qualifications

Bachelor's degree in MIS, Computer Science or equivalent

CompTIA A+ certification (highly desired); CompTIA Security certification (nice to have)

4 or more years of experience in Information Technology discipline

2 or more years of experience supporting Refining or Midstream IT assets

Strong leadership skills

Ability to influence individuals and groups

Ability to create an environment of inclusiveness and foster communication

Ability to engender trust and confidence

Active learner with good business knowledge

Ability to demonstrate a high level of initiative and results driven effort

Ability to manage and perform multiple tasks concurrently

Proven discipline in following operational standards and processes

Total Rewards

At Phillips 66, providing access to high quality programs and care for you and your family is important to us. Maintaining a culture of well-being — physical, emotional, social, and financial — is essential for a high-performing organization. When we are at our best, we are poised to deliver exceptional results — personally and professionally. Benefits for certain eligible, full-time employees include:

Annual Variable Cash Incentive Program (VCIP) bonus

8% 401k company match, with an additional 0-4% Company 401k contribution based on the Company’s financial performance

Cash Balance Account pension

Medical, Dental, and Vision benefits with an annual company contribution to a Health Savings Account for employees on HDHP

Total well-being programs and incentives, including Employee Assistance Plan, well-being reimbursement, and backup family care services

Learn more about Phillips 66 Total Rewards at hr.phillips66.com/.

The pay range for this role is $62,100.00 – $88,600.00 depending on a candidate's relevant work experience and education.

To be considered

In order to be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date of June 9, 2023 .

Candidates for regular U.S. positions must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee, asylee or temporary resident under 8 U.S.C. 1160(a) or 1255(a)(1). Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Phillips 66 is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities

Requisition ID: 57661

Location: California - Rodeo

Job Field: Information Technology

Division : Information Technology

Technical Req : No