Contact Center Engineer / Forward Deployed Engineer
About the Role
We're seeking a SIP/Contact Center Integration Engineer to build and maintain seamless communications infrastructure between our AI platform and various contact center solutions. You'll be instrumental in ensuring our platform can effectively integrate with any contact center system our clients use, enabling automated loan servicing communications at scale. This role is critical in helping us deliver reliable, compliant, and efficient customer service solutions to millions of borrowers.
Requirements
3+ years of experience with SIP protocol and VoIP technologies
Strong understanding of contact center platforms (e.g., Genesys, Cisco, Twilio, Amazon Connect)
Proven experience with WebRTC and real-time communications
Proficiency in troubleshooting network and voice quality issues
Experience with API integration and REST services
Knowledge of telecommunications compliance requirements (TCPA, TRACED Act)
Familiarity with cloud telephony services and infrastructure
Strong debugging and problem-solving skills
Experience with Python or similar programming languages
Excellence in technical documentation and cross-team communication
About Us
Salient is building the future of consumer loan servicing, starting by transforming the auto lending industry. Since our September 2023 launch, we've:
Scaled to more than $10M in ARR
Partnered with some of the largest consumer lenders in America
Cash flow positive
Raised $65m in funding
Interfaced with more than 2 million unique US consumers
Processed over $150M in cash transactions
Prevented $30M in fraud
Identified 35k+ CFPB violations
Backed by top-tier investors including Andreessen Horowitz, Matrix, General Catalyst, and Y Combinator.
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