Manager, Behavioral Health Strategy & Operations

The Policy and Innovation Center (PIC) is a 501C3 nonprofit. It founding partners include the San Diego Foundation, the County of San Diego, and the world’s leading think tank – The Brookings Institution. PIC conducts research and policy analysis to help solve the region’s biggest problems. Its mission is to unlock the region’s potential by cultivating and building partnerships. Its niche is to address intractable issues – climate resilience, critical infrastructure, community wealth disparities, and housing affordability - that can only be solved with cross-sector, multi-jurisdictional collaborations. Learn more about PIC’s impact at https://thinkpic.org.

PIC is seeking an experienced Manager to provide essential support to the Senior Director and the overall Behavioral Health Workforce and Retention Fund team. This role will contribute to the efficient operation of the program by managing day-to-day operations, working with the finance team, supporting the Senior Director, participating in meetings, assisting with data collection, reporting, compliance. and providing general support to ensure the successful implementation of the program's goals. If you are a highly organized individual with a passion for supporting impactful programs and a drive to contribute to workforce development and behavioral health efforts, we encourage you to apply.

This is a hybrid role with weekly onsite requirements at our San Diego Headquarter Office in Liberty Station.

Essential Responsibilities:

Administrative Support & Coordination

• Provide comprehensive management and strategic support to the Senior Director, ensuring smooth operational flow.
• Prepare, organize, and present high-quality documents, PowerPoints, reports, and presentations for the Senior Director, including providing analysis and recommendations when needed.
• Monitor and track key program milestones, ensuring alignment with goals and timelines.

Program Support

• Assist in the development and drafting of various program materials, including outreach materials, educational content, and presentations, ensuring they meet program objectives.
• Support the seamless coordination and execution of program events, workshops, and meetings, from initial planning through post-event evaluations.
• Manage day-to-day operations of the program, ensuring all activities are running on schedule and within budget.
• Draft detailed and accurate monthly progress reports to the County, including program impact and outcomes.
• Foster strong relationships with program partners, subcontractors, and key stakeholders, managing communications and expectations effectively.
• Oversee subcontractor activities, ensuring compliance with contractual agreements, timelines, and quality standards.
• Participate in the internal and external auditing of the program, ensuring compliance with policies and identifying opportunities for improvement.
• Prepare and submit a comprehensive annual report detailing program achievements, challenges, and financials.
• Conduct monthly internal audits of the program’s progress, including site visits to subcontractor programs, to ensure adherence to quality and compliance standards.

Communication & Coordination

• Assist in the development and distribution of clear, effective program communications, including newsletters, social media updates, and community outreach materials, enhancing program visibility and engagement.
• Maintain open and effective communication with program partners, stakeholders, and community members, ensuring alignment and addressing concerns as they arise.
• Assist in preparing meeting agendas, providing strategic recommendations and follow-up action items to ensure timely execution of decisions.
• Provide support in the development, maintenance, and enhancement of the program’s website, ensuring content is up-to-date, informative, and engaging.

Other Duties

• Perform additional duties as assigned by the Senior Director, contributing to the program’s success and adapting to emerging needs.
• Maintain confidentiality and security of sensitive program information, ensuring compliance with privacy regulations and organizational policies.
• Adhere to all program policies, procedures, and ethical standards, fostering a culture of accountability and excellence within the team.

• Bachelor’s degree or equivalent experience in business administration, public health, social work, or related field.
• At least 5 years of experience in program support or healthcare roles.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong organizational, time management, and communication skills.
• Detail-oriented with the ability to prioritize and meet deadlines.
• Experience with data entry and management.
• Knowledge of the behavioral health or workforce development sector is a plus.
• Ability to work independently and collaboratively.
• Must reside and work in San Diego County.

Language Skills:

• Ability to read, write, and speak English fluently

Work Environment & Physical Demands:

• Professional, hybrid work environment in San Diego
• Fast-paced work with multi-level distractions
• Ability to sit for prolonged periods of time at meetings, desk, computer, driving
• Ability to sit at a desk and view a computer screen for up to two hours
• Ability to type using a computer keyboard
• Ability to speak into and use a telephone

• Salaried Exempt: $90,000.00-$110,000.00 (The Policy and Innovation Center (PIC) is committed to practices that promote pay equity and transparency. Actual offers will be reflective of qualifications, skills and experience, internal equity, alignment with market data, among other relevant factors.)
• Supportive, inclusive company culture
• Hybrid work environment with support for at home office setup 
• 100% Employer paid medical, vision, dental, life, AD&D and long-term disability premiums: 75% Employer-paid premiums for all dependents on your benefits 
• 403B Retirement plan match up to 4% + Annual discretionary contribution 
• Earned Incentive Program 
• 3 weeks of paid time off + 1 additional week off with pay in July for all staff
• 4-week sabbatical for every 5 years of service 
• 13 paid holidays + 2 paid volunteer days off each year 
• Extended Health Care Time accruing at 2.77 hours per pay period to a cap of 480 hours: use for sick time, family care, and parental leave baby bonding 
• $100 monthly cell and internet reimbursement 
• $75 quarterly gym reimbursement 
• Annual service award $100 donation to nonprofit of your choice 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.