Job details

Customer Experience Project Manager I - May be filled at a higher level (Hybrid Schedule)

SDG&E is not just an energy company, we are the architects of a brighter, cleaner future. Our employees power everyday life for 3.7 million people – bringing the energy to support their passions, ambitions, and the heartbeat of our community.We call Southern California our home. It’s where we chase our dreams and raise our families. That’s why the people who live here deserve an energy company unlike any other, and that’s why every day, SDG&E employees strive to be at the forefront of innovations to reduce emissions, modernize the electric grid, and enable our customers to make the transition to clean technologies. We’re redefining sustainability, advancing zero-emissions solutions, and driving the electric vehicle revolution.It takes the best to build the best – join us!Primary PurposeManages and directs major projects within the department. Responsible for the development of work scope, budget, schedule, and resource requirements. Prepares, negotiates, and approves contracts for contractors or consultants.Duties And Responsibilities• Manages and coordinates all activities leading to the successful completion of customer experience projects that drive improvements in SDG&E’s core business of providing excellent customer service including project scoping, timelines, cost estimates and design. Develops and maintains project parameters for project requirements. Provides direction to contractors, consultants, and project team.• Develops and implements customer experience initiatives that align with the customer service strategic plan. Leads projects identified in the Customer Experience Review (CXR) process to implement service improvements across SDG&E. Assists management in preparing for customer council comprised of senior executives across the company.• Analyzes and determines regulatory impacts and requirements of the project.• Manages related workforce planning, budget analysis, and prepare budget forecasts.• Researches and evaluates available contractors and consultants. Prepares, negotiates, and approves or recommends approval of contracts. Negotiates contracts changes.• Testifies before and/or prepares supporting documentation for CPUC and other government agencies concerning cost estimates.• Performs other duties as assigned (no more than 5% of duties).QualificationsHybrid Schedule• Although the schedule may vary, typically this will allow the employee to work onsite three days per week and remotely on the remaining workdays.• Must reside in Southern California or be willing to relocate upon hire.Required Qualifications• Bachelor's Degree Engineering, Business, related field or equivalent training and/or experience.• 5 years related experience or equivalent experience/training.• Project management knowledge is required.• Must be able to assess the potential financial impact of a project to the Company.• Must possess the ability to review complex problems and propose innovative solutions.Preferred Qualifications• Project Management certification.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.Area of InterestProgram/Project Management Full-Time/Part-TimeFull-time Total Rewards PhilosophyNote: SDG&E strives to ensure that employees are paid equitably and competitively. Starting salaries may vary based on factors such as relevant experience, qualifications, and education.SDG&E offers a competitive total rewards package that goes beyond base salary. This position is eligible for an annual performance-based incentive (bonus) as well as other merit-based recognition. Company benefits include health and welfare (medical, dental, vision), employer contributions to retirement benefits, life insurance, paid time off, as well as other company offerings such as tuition reimbursement, paid parental leave, and employee assistance programs.

San Diego Gas & Electric Glassdoor Company Review

4.4

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CEO of San Diego Gas & Electric

Jessie J. Knight Jr.

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Average salary estimate

$80000 / YEARLY (est.)

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$70000K

$90000K

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What You Should Know About Customer Experience Project Manager I - May be filled at a higher level (Hybrid Schedule), San Diego Gas & Electric

At SDG&E, we’re not just keeping the lights on; we’re lighting the way to a sustainable future as a Customer Experience Project Manager I. With a hybrid schedule that allows you to balance work from home and collaborate onsite in beautiful San Diego, CA, you’ll be at the forefront of enhancing customer service for 3.7 million people. In this role, you'll manage major projects aimed at elevating our customer service experience. Your responsibilities will include everything from defining project scopes and timelines to analyzing budgets and negotiating contracts with consultants. Every day, you’ll lead initiatives aligned with our strategic plan to improve the customer journey and drive innovation across the board. You will work with a talented team, providing direction to ensure our projects meet the highest standards. Plus, you’ll get to represent SDG&E at regulatory agencies, bringing your expertise to the forefront in discussions that shape our services. We are looking for someone with a bachelor's degree in Engineering, Business, or a related field, plus 5 years of relevant experience. If you possess a project management certification and a knack for innovative solutions, you may be the perfect fit. Join us at SDG&E and contribute to the electric vehicle revolution and more sustainable energy practices, all while working in a collaborative and forward-thinking environment!

Frequently Asked Questions (FAQs) for Customer Experience Project Manager I - May be filled at a higher level (Hybrid Schedule) Role at San Diego Gas & Electric

What are the key responsibilities of a Customer Experience Project Manager I at SDG&E?

As a Customer Experience Project Manager I at SDG&E, your key responsibilities will include managing major customer experience projects, coordinating project scopes, timelines, and budgets, and leading initiatives that improve customer service. You'll also work closely with contractors and consultants, analyze regulatory requirements, and prepare documentation for regulatory bodies such as CPUC.