Error Resolution | 2nd Shift

As an Error Resolution Specialist at our Shakopee, MN facility, your primary responsibilities include identifying and troubleshooting discrepancies with shipments and inventory, adjusting inventory quantities, maintaining accurate department records, processing ship short orders, and reviewing customer orders prior to shipping. Your role plays a vital part in ensuring that orders are fulfilled accurately and in a timely manner.

To qualify for the Error Resolution position in Shakopee, candidates are required to have a high school diploma or equivalent and preferably 1-3 years of warehouse experience. Strong verbal and written communication skills, attention to detail, and the ability to work effectively in a team or independently are also essential qualities for success in this role.

Error Resolution Specialists at our company in Shakopee enjoy a robust set of benefits, including comprehensive medical, dental, and vision insurance, a 401k plan with matching contributions, paid time off that accrues weekly, and paid maternity/paternity leave. Additional perks include life insurance, short/long-term disability coverage, and even pet insurance, reflecting our commitment to employee well-being.

The work environment for an Error Resolution Specialist is fast-paced and can be moderately noisy, typical of a DC Warehouse setting. Employees are on their feet for most of the shift, frequently lifting and moving products up to 60 pounds and operating powered equipment. You'll also be exposed to various weather conditions and potential machinery hazards, so safety protocols are paramount.

Yes! Starting as an Error Resolution Specialist can open the door to various career advancement opportunities within our company. We encourage continuous learning and skill development, and high performers may have the chance to move into supervisory roles or specialized positions as they gain experience and demonstrate their capabilities.

To effectively handle discrepancies in shipment inventory, I first assess the situation by gathering all relevant information related to the shipment. I compare this with the inventory records to identify where the discrepancies lie. After that, I communicate with my team to brainstorm possible reasons for the errors, and together we rectify the situation by making necessary adjustments or corrections to the records. I believe in maintaining transparency and keeping all stakeholders informed throughout the process.

Once, I faced a situation where multiple shipments had incorrect labels, leading to confusion in our inventory management. I took the initiative to investigate, tracing back through order records to identify the root cause of the labeling errors. After identifying the problem, I worked closely with the shipping team to re-label the items correctly and implement a double-check system to prevent such issues in the future. This saved time and ensured customer satisfaction.

To ensure accuracy in my work, I always double-check my data entries and use inventory management systems wisely. I also follow a systematic approach to handling each task. Checking my understanding of instructions and asking for clarification when needed helps me minimize errors. Finally, I believe in learning from past experiences to improve future accuracy.

I prioritize tasks by assessing their urgency and importance. During busy periods, I make a list of tasks and categorize them based on deadlines and the impact they have on overall operations. Keeping an open line of communication with my supervisors allows for flexibility in adjusting priorities as new tasks arise, ensuring that I can meet deadlines without compromising quality.

When operating warehouse equipment, I strictly adhere to safety protocols and guidelines, including wearing appropriate Personal Protective Equipment (PPE). I ensure to inspect equipment for faults before use and understand the operation parameters of each piece of machinery. Maintaining clear communication with my team while operating will also help prevent accidents and ensure a safe working environment.

I value both teamwork and independent work equally, as each has its benefits. In a team setting, I like to actively listen to others' ideas and contribute my own while being supportive. For independent tasks, I take ownership of the responsibilities, allowing me to think critically and manage my time efficiently. Flexibility is key, and I adapt my approach based on the task at hand.

I am familiar with various warehouse management systems for tracking inventory and shipment details and have experience operating powered lift equipment. My proficiency in using Microsoft Office, especially Excel, helps me manage data effectively. I am always keen on learning new tools or technologies that can enhance efficiency in processes.

Effective communication in a busy warehouse environment requires clarity and conciseness, so I always prioritize clear instructions and confirmation of tasks with my team. Utilizing communication tools, such as walkie-talkies or messaging platforms, helps relay important updates in real time, and regular team meetings ensure we’re all aligned on tasks and goals.

In my previous role, there was an occasion when a major shipment had to be expedited due to a client’s unexpected demand. I quickly adapted by reorganizing my daily tasks, prioritizing the urgent orders while effectively communicating with my team to ensure we met the new priorities.

What motivates me in a role like the Error Resolution Specialist is the impact I can make on customer satisfaction and operational efficiency. Knowing that my attention to detail and problem-solving efforts can directly lead to successful order fulfillment drives me to perform at my best. I also find motivation in collaborating with a team that shares the same goals.