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Customer Master Data Senior Analyst - job 2 of 2

Customer Master Data Senior Analyst

  • Location: Budapest – Sanofi Business Operations, Váci Greens

About the job

Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world. As Customer Master Data Senior Analyst within our Order to Cash team, you’ll responsible of the creation/modification of customers, pricing conditions and contract agreements mainly in SAP, you’ll own the operational master data management such as master data creation and maintenance in the relevant systems.

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Our O2C team to handle the following activities

  • Master data Management
  • Sales orders Management
  • Requests and Disputes Management
  • Credit Risk and Credit Data Management
  • Collections and Customer Contact Management
  • Cash Application and Receivables Management
  • AR related Month-end Closing, Reporting and Non-trade Invoice Management 

These operations are critical for customers & patients’ products fulfillment, accurate accounting, generating cash flow, customer satisfaction.

Main responsibilities

  • Customer Master Data and data allowing process efficiency
  • As data approver ensure Data Request completion as responsible for validating and completing master data requests if needed and applying data governance principles
  • They support the development of field names, definitions and formulas
  • Create and update customer master data, customer hierarchy, customer assortment, business partners and set up of master data blocks on customers
  • Create and maintain transactional master data fields influencing the order process: ex: Transportation zone, Order information/ acknowledgement outputs, invoice email address usage License numbers, Unloading points/goods receiving hours- Rounding, Delivery setup, Delivery plant, Shipping condition and backorder attributes
  • Understand material master data fields influencing the order process: ex: Delivery plant material, Transportation group, Rounding profile, delivery unit
  • Contract & Commercial conditions Management
  • Maintenance (create or update) of approved Gross Price List in the system based on commercial policy template upon request from Trade or any other appointed responsible by upload record in the system according to standard price scheme
  • Create and maintain master request On and Off Invoice contracts including payment terms
  • Perform 4Eyes check to ensure that the terms of the contract are well approved in the commercial policy
  • Create Settlement Request for off-invoice contract and monitor the process of the credit note creation

About you


Experience

  • Experience in Customer service, Order to Cash & /or master data management, contract & commercial conditions management or similar preferably in Pharma
  • Good business acumen
  • Strong problem solving, deductive and analytical skills

Soft and technical skills

  • Ability to interact with internal clients in a professional manner (essential)
  • Is self-motivated, well organized, hard-working, detail-minded, clear thinker, quick learner
  • Well-inclined towards change and can work under pressure
  • Team player, able to work collaboratively transversally and with front line teams with an end-to-end mindset
  • Good communication skills
  • Hands-on experience of SAP (essential) in S4 Hana preferably, MDG, Condition Contract Management modules
  • Knowledge of Microsoft Office and expertise of MS Excel

Languages

  • Fluent in English, second European languages is a plus

Why choose us?

  • Bring the miracles of science to life alongside a supportive, future-focused team
  • Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally
  • Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact
  • Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention, and wellness programs and at least 14 weeks’ gender-neutral parental leave
  • Flexible home office policy
  • Join a great community & special event (Weekly Yoga/Pilates classes, Monthly Board Game Nights, Summer Events, Well-Being Lectures & Sport Clubs)

Pursue Progress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
 

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

Discover our Code of Conduct, that serves as the moral compass that guides us when chasing the miracles of science to improve people’s lives. Please ensure to have read this document, before applying.

#Sanofi #WeNeverSettle #PursueProgress #DiscoverExtraordinary #SanofiCareers #joinSanofi #jobopportunities #careeropportunities #sscjob #Sanofi_Budapest_Hub #Budapest #LI-EUR #LI-Hybrid

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

Average salary estimate

$60000 / YEARLY (est.)
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$50000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Master Data Senior Analyst, Sanofi

Are you passionate about data management and looking to make a significant impact? Look no further! At Sanofi, we are excited to welcome a Customer Master Data Senior Analyst to our dynamic Order to Cash team based in Budapest. In this pivotal role, you will be at the forefront of managing and enhancing our customer data, pricing conditions, and contract agreements primarily using SAP. Your attention to detail will ensure that master data is created and maintained efficiently, playing a crucial role in our healthcare operations. You will collaborate with teams across the business, handling master data management, sales orders, and even credit risk management. Your expertise will directly contribute to fulfilling customer and patient needs, while also supporting strict accounting processes and cash flow generation. Join us in crafting customer master data solutions, navigating through the complexities of contract and commercial conditions management. You will thrive in a supportive environment that encourages professional growth and recognizes your contributions through a thoughtfully designed rewards package. Whether you are leading contract reviews or creating essential master data fields, your role will be most rewarding, leading to improved business outcomes and satisfied customers. With opportunities for career advancement, work-life balance initiatives like yoga classes and wellness programs, and a strong emphasis on diversity and inclusion, Sanofi is the perfect place for you to develop your career further while pursuing progress and discovering extraordinary achievements together. Ready to embark on this journey? Join us and be part of a team that is genuinely making a difference!

Frequently Asked Questions (FAQs) for Customer Master Data Senior Analyst Role at Sanofi
What are the main responsibilities of a Customer Master Data Senior Analyst at Sanofi?

As a Customer Master Data Senior Analyst at Sanofi, your main responsibilities include managing customer master data creation and maintenance in SAP, overseeing pricing conditions, and ensuring compliance with contract agreements. You will engage in process efficiency through handling sales orders and credit risk management while also supporting accurate accounting and cash flow generation necessary for optimal customer and patient satisfaction.

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What qualifications are required for the Customer Master Data Senior Analyst role at Sanofi?

To be considered for the Customer Master Data Senior Analyst position at Sanofi, candidates should have experience in customer service or order to cash processes, preferably in the pharmaceutical sector. Strong problem-solving skills, proficiency in SAP (especially S4 Hana), and excellent communication abilities are essential. A good understanding of business acumen and data governance principles will significantly enhance your application.

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What tools and software knowledge should a Customer Master Data Senior Analyst have at Sanofi?

A Customer Master Data Senior Analyst at Sanofi should be proficient in SAP with hands-on experience in modules such as S4 Hana and Master Data Governance (MDG). Additionally, familiarity with Microsoft Office, specifically advanced skills in Excel, is crucial for handling complex data scenarios. Understanding these tools will equip you to excel in data management and analysis for the role.

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How does Sanofi support the career development of a Customer Master Data Senior Analyst?

Sanofi is committed to fostering career development for a Customer Master Data Senior Analyst through various opportunities for personal and professional growth. Employees can take advantage of promotions or lateral moves within the company, along with a well-structured rewards package. Continuous learning is encouraged with various training sessions and wellness programs that promote work-life balance.

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What is the work environment like for a Customer Master Data Senior Analyst at Sanofi?

The work environment for a Customer Master Data Senior Analyst at Sanofi is collaborative and inclusive, promoting teamwork and innovation. You will be part of a supportive team culture that values diverse backgrounds and perspectives, enabling you to thrive and contribute meaningfully to day-to-day operations as well as larger organizational goals in the healthcare industry.

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Common Interview Questions for Customer Master Data Senior Analyst
How do you approach managing customer master data in SAP?

In managing customer master data in SAP, I adopt a systematic approach that begins with understanding the data governance policies and requirements. I focus on meticulous data entry, validation, and real-time monitoring to ensure accuracy and efficiency. Additionally, I engage with internal stakeholders to align data management practices with broader business objectives.

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Can you describe your experience with pricing conditions in SAP?

My experience with pricing conditions in SAP involves creating and updating pricing records according to established commercial guidelines. I ensure that pricing structures align with contractual obligations and are accessible for various sales orders, which helps optimize profitability while maintaining compliance with business policies.

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What strategies do you use to handle customer inquiries and disputes?

To handle customer inquiries and disputes effectively, I prioritize clear communication and active listening. I gather all relevant information, analyze the issue critically, and provide timely feedback to the customer. Collaborating with cross-functional teams helps me resolve issues quickly, ensuring a smooth customer experience while adhering to our company policies.

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How do you ensure data accuracy and compliance in your role?

To ensure data accuracy and compliance, I implement strict validation processes, conduct periodic audits, and stay updated with compliance regulations relevant to customer data management. I also encourage a culture of accountability, where each team member contributes to maintaining data integrity through thorough checks and systematic error reporting.

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What do you think are the most important skills for a Customer Master Data Senior Analyst?

The most important skills for a Customer Master Data Senior Analyst include strong analytical abilities, attention to detail, excellent communication skills, and proficiency in data management tools like SAP. These skills are vital for effective cross-department collaboration and ensuring that data-driven decisions align with corporate strategies.

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How do you handle tight deadlines in a high-pressure environment?

When facing tight deadlines in a high-pressure environment, I prioritize tasks based on urgency and importance. I maintain clear communication with my team and stakeholders on progress and potential challenges. Additionally, I leverage time management techniques, ensuring that I stay focused and organized to meet all expectations efficiently.

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Could you explain your experience with cross-functional teamwork?

I believe cross-functional teamwork is essential for success in capacity management. My experience includes collaborating closely with sales, finance, and operational teams to streamline data processes and enhance customer satisfaction. I encourage open dialogue and support a team-oriented approach to ensure that all project objectives are met smoothly.

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How do you stay current with best practices in data management?

To stay current with best practices in data management, I actively engage in industry webinars, subscribe to relevant publications, and participate in professional networks. This continuous learning helps me incorporate new methodologies and emerging technologies into my daily work, enabling me to enhance data accuracy and operational efficiency.

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What makes you a valuable asset to the Customer Master Data team at Sanofi?

My extensive experience in customer service and master data management, paired with strong problem-solving abilities and a proactive approach to teamwork, positions me as a valuable asset to the Customer Master Data team at Sanofi. I am committed to continuous improvement, and I genuinely care about delivering impactful results that meet both customer and company needs.

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What excites you about the role of Customer Master Data Senior Analyst at Sanofi?

I am excited about the role of Customer Master Data Senior Analyst at Sanofi because it offers the chance to contribute to a mission-driven organization that improves lives. The emphasis on innovation and the supportive work environment motivates me to excel, and I look forward to collaborating with a talented team in achieving data management excellence.

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We’re an innovative global healthcare company with one of the world’s leading immunology pipelines. Across different countries, our talented teams are transforming the practice of medicine, focusing on ground-breaking R&D to push the boundaries of...

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Full-time, hybrid
DATE POSTED
April 7, 2025

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