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SAP Digital Hub: Digital Solution Advisor - CX (Alpharetta)

We help the world run better


At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.


This position is currently posted as part of the Digital Hub hiring initiative. Please expect a delay prior to interview & selection process


  • Location
    - Alpharetta, Georgia
  • Office requirement - Candidate(s) will be required to work 3 days a week in an SAP office/client site as per our Pledge to Flex return to office policy
  • SAP is not offering relocation benefits for this role at this time.
  • SAP is not offering current or future visa sponsorship for this role at this time.


We are hiring across multiple levels of specialist/senior specialist/expert depending upon experience.


What you'll do:

Digital Solution Advisor (dSA) is a customer-facing role mapping product capabilities to requirements of prospects to support value messaging and articulate how SAP is uniquely positioned to deliver their desired outcomes (with a specialization in the nuances of digital sales techniques). DSAs serve as domain experts and spokesperson(s) for Customer Experience solution or product segment. DSAs are responsible for integrating SAP knowledge with modern digital sales methodologies, ensuring effective communication of product value and facilitating tailored solutions proposals for clients.


Area 1: Deal Support

The Digital Solution Advisor is instrumental in elevating SAP's presence and impact in potential customer engagements. Their primary responsibility lies in not only executing presentations but also crafting them, ensuring they communicate the distinct advantages of SAP solutions. By seamlessly collaborating with VAT teams, they will be fundamental in weaving customer pain points into innovative narratives, highlighting SAP's solution differentiators. Additional responsibilities include utilizing reusable digital assets to optimize for volume and efficiency in our no-touch/low-touch transaction methods. Beyond the initial presentations, they will be driving discussions with potential clients, ensuring that SAP's offerings align with their unique requirements. Their intermediate knowledge of SAP solutions, backed by relevant customer success stories, will cement their credibility in the field. With expertise in cutting-edge virtual tools, they will ensure impactful remote presentations. As a Specialist, they will provide vital support in RFx completion. Their involvement will persist post-sale, ensuring clients transition smoothly, and they will take charge in crafting holistic narratives for pivotal events and key presentations.


Area 2: Demand Generation

A Digital Solution Advisor will play a role in our demand generation efforts. With an intermediate grasp of solution knowledge, they are trusted to enhance and refine content that speaks directly to our prospective clients. Collaborating closely with our Demand Generation & Marketing teams, their insights will help craft targeted content that resonates with the needs and aspirations of our audience. Their proficiency ensures that our outreach is both relevant and compelling.


Area 3: Digital Content

They will actively contribute to the development and refinement of digital content tailored for customer-facing scenarios. By incorporating intermediate-level insights and product nuances, they will enhance the depth and relevance of the content for our audience.


What you bring:

  • As a specialist in the Customer Experience (CX), you will focus on and have had experience in one of the following areas:

  • Sales and Service applications, understanding of Call Center/Case Management technologies and/or Sales Force Automation processes and solutions.

  • Commerce applications covering B2C, B2B and B2B2C. Understanding of Direct to Consumer (D2C) and omnichannel capabilities as well as Customer portals.

  • Order Management applications, and Pricing and Promotions Solutions as related to Retail Industry.

  • Ability to define Consumer and Customer journeys across solutions and channels

  • Experience and understanding of Marketing and Customer Data Solutions is a plus

  • 2-7+ years of relevant presales AND \ OR operational experience

  • Bachelor's degree (or equivalent) required, MBA (Master of Business Administration) or equivalent degree required from accredited university preferred

  • Candidate will bring a distinguished combination of digital proficiency and technical acumen with a demonstrated proficiency of leveraging digital tools and methodologies to drive sales and client engagement.

  • A solid working knowledge of Cloud, Hosted Services, SaaS/PaaS solutions


Meet your team:

The NA SAP Digital Hub is one of most exciting and innovative teams in the company, aimed at delivering exceptional customer experiences in a scalable, speedy, and personalized fashion. If you are interested in shaping the future of digital transformation, then this role is for you. You will be empowered and supported to do what is right for our customers while expressing your creativity and ingenuity. Our Digital Solution Advisors shine doing what they love to do – help people, tell stories, and connect opportunity to a solution.... with PASSION!


  • You will be joining one of the leading and most innovative teams in the company, aimed at delivering exceptional customer experiences in a scalable, speedy, and personalized fashion.

  • Customer Advocate: Collaborate to complement solution expertise and support customers.

  • Global Digital Content Factory: Leverage digital assets created by the team throughout customer engagement.

  • Implementation Partner/Customer Services & Delivery: Efficiently transition customer engagement for successful deployment and realization of solution value.

  • SAP Account Teams: Share best practices and collaborate on providing solutions and services support across the entire customer journey.


#ECSM-NA

#DigitalHub

#DigitalSolutionAdvisory


We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 137,300 - 294,000 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.


Requisition ID: 424330 | Work Area:Presales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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Average salary estimate

$215650 / YEARLY (est.)
min
max
$137300K
$294000K

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SAP is a global leader in enterprise application software, helping companies of all sizes and industries run more efficiently.

59 jobs
MATCH
VIEW MATCH
BADGES
Badge ChangemakerBadge Diversity ChampionBadge Family FriendlyBadge Work&Life Balance
CULTURE VALUES
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Friends Outside of Work
Empathetic
Feedback Forward
Take Risks
Emails over Meetings
Collaboration over Competition
Growth & Learning
BENEFITS & PERKS
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Learning & Development
Health Savings Account (HSA)
Life insurance
Disability Insurance
Flexible Spending Account (FSA)
Conferences Stipend
Some Meals Provided
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
May 12, 2025

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